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on september 22, a netizen posted a video showing that air china flight ca1507, which was originally scheduled to be operated by the c919 large aircraft, was switched to the airbus a320 due to taxiing back to eliminate a malfunction.

in response to this, a senior captain explained that as a domestically-produced large aircraft, the c919 has very mature technology, and it is normal to slide back and replace the aircraft if there is a fault.

>>>disembarkation video released

c919 transferred to a320, and the flight broadcast said that engineers were investigating the fault

on september 22, a netizen posted a live video showing passengers in the cabin carrying their luggage and getting off the plane. the flight broadcast said: "our engineers are investigating the fault. if you need to cancel the flight, please contact our ground staff."

video screenshots

one netizen said that air china c919 flight ca1507 at beijing capital international airport needed to taxi back to troubleshoot the problem “because it was replaced by an airbus a320.”

the reporter noticed that one netizen said: "i see that 'variflight' (flight travel service app) is using the airbus a320 today. it was a temporary change."

"variflight" operational information showed that flight ca1507 took 1 hour and 40 minutes and covered 1,178 kilometers. it was operated by an airbus a320-232 (narrow-body aircraft).

>>> capital airport responds

the aircraft type is shown as a320. please confirm with air china why the aircraft was changed.

"are you talking about a change of aircraft model?" on september 22, a reporter from the china business news contacted beijing capital international airport, and the staff replied: "i have noted that this flight is ca1507, and the aircraft model is a320. if there is a change of aircraft model, we can help you transfer to air china. you should confirm this with air china to see the specific reason for the change of aircraft model."

the staff member explained, "the passengers are all on airline flights. flight delays, cancellations, and flight changes are all the responsibility of the airline. this is the airline's business, and i will not make any notes on it."

>>> air china customer service response

the system query is due to air china, and it is difficult to get compensation for the delay in changing the aircraft model.

the reporter contacted air china to find out the specific reason for the change of aircraft type. after inquiry, the customer service replied that "ca1507 was originally scheduled to take off at 07:30 in the morning, but actually took off at 10:38 and actually landed in shanghai at 12:23."

regarding the ca1507 sliding back to eliminate the fault, the customer service explained that "the system query showed that the flight was delayed due to air china. the query found that the flight had an abnormality."

when the reporter asked what caused the failure, the customer service said: "we cannot find out why the aircraft was changed through the existing records. overall, the delay was caused by air china."

the customer service told the reporter, "the current notification is that the c919 domestic large aircraft will only start flying in september, that is, from this month."

regarding whether it is possible to apply for corresponding compensation when switching from a c919 large aircraft to an a320 narrow-body aircraft, the customer service replied after inquiry: "i have looked and there is indeed no corresponding regulation for applying for compensation. at present, there is no document in this regard. if there is a document issued, i can help you apply."

regarding whether compensation is available for flight delays caused by airlines changing aircraft, the customer service representative said: "i found that compensation can only be applied for if the delay is more than 4 hours. now it is 3 hours and 8 minutes, which does not meet the standard. whether it is flight delays or aircraft changes, there is indeed no regulation that can support you to apply."

>>>interpretation by a senior pilot

c919 technology is very mature, and it is normal to slide back and replace the machine when there is a fault.

"it is not uncommon for chinese civil aviation planes to taxi out and then taxi back to replace other planes. this is common for airlines across the board."

on september 22, a senior captain told the china business daily dafeng news reporter that there could be many reasons for sliding back. "it is mainly based on the airline's daily deployment, or aircraft failure, including reasons of the flight crew, etc., which may lead to sliding back to change aircraft. this is understandable and acceptable."

the captain explained, "since this is a c919 aircraft that has been in operation for a short time, and this is only the early stage of large-scale operation of c919, people may pay more attention to it. in fact, it is normal to slide back and change the aircraft if there is a fault. c919 is a large aircraft with independent intellectual property rights in china, and its technology is very mature. i believe it will not be a major fault."

the captain said: "as for whether the passengers will be compensated, it depends on how long the flight is delayed due to the aircraft's sliding back and changing. if it exceeds the specified time, there will be corresponding compensation, otherwise there will be no compensation for the aircraft change."

huashang daily news reporter li hua, editor li zhi