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jimu news reporter liang chuansong

correspondent yuan xiaoqian

in april this year, 60-year-old grandma zhao (pseudonym) from huangshi city, hubei province, felt unwell. she heard from a friend that there was a health club in huangshi port district, huangshi city, where massage was effective and could relieve pain. believing her friend's propaganda, grandma zhao went to the health club for several massages. by mid-august this year, grandma zhao had invested more than 460,000 yuan. the massage technician said that she needed to pay another 50,000 yuan. it was not until grandma zhao spent all her savings and borrowed money from relatives and friends that she realized that she had been cheated. she then complained to the market supervision department of huangshi port district, huangshi city. under the mediation of the staff of the market supervision bureau, the health club returned 300,000 yuan. on september 22, jimu news reporters learned that grandma zhao entrusted her husband, uncle li (pseudonym), to present a silk banner to the huangshi port district market supervision bureau to express her gratitude.

mother-in-law invested 460,000 yuan in health care

in april this year, huangshi grandmother zhao felt unbearable pain all over her body. after several of her friends learned about it, they recommended her to a health club in huangshi port district for massage, which could relieve the pain in her waist and legs. after hearing some of her friends' personal stories, grandmother zhao went to the health club for a massage with a try-it attitude, and she felt much more relaxed afterwards.

feeling that it was effective, grandma zhao went to the health store for a massage every now and then. "the technician in the massage store said that i had a variety of serious diseases and that i needed to use the ancient health massage method to completely cure my diseases." grandma zhao said that she was very scared when she heard the technician say that she had a variety of serious diseases. under the lobbying of the technician in the store, she paid 460,000 yuan for the massage to the store.

granny zhao entrusted her husband, daddy li, to present a silk banner to the market supervision administration

"the traditional massage the technician mentioned is using chinese medicine massage, lipid-lowering massage, thyroid treatment massage, etc." grandma zhao said that she had about 40 massages in the store since april, and each massage cost more than 10,000 yuan. at that time, grandma zhao just wanted to cure her illness and didn't think much about it. she took out all her savings for retirement. but in mid-august, the technician urged grandma zhao to pay 50,000 yuan.

borrowing money for massage and finding myself in trouble

but this time, granny zhao had no money left and had to borrow money from relatives and friends.

when she was borrowing money from relatives and friends, some of them learned that she had spent more than 460,000 yuan on massage. they said that grandma zhao might have encountered a scammer and asked her to call the police immediately.

"i lost all my and my husband's savings. i wanted to die." grandma zhao said that when her children found out, they thought that if they were sick, they had to go to the hospital for treatment. moreover, a regular massage cost more than 10,000 yuan, which was ridiculously high. after repeated persuasion from relatives and friends, grandma zhao finally realized that she had fallen into a carefully designed scam.

after waking up, grandma zhao and her husband, uncle li, called 110 on august 22 to report the incident. that morning, after receiving the call, the police accompanied grandma zhao to the health club. after investigating the health club, the police suggested that grandma zhao file a complaint with the market supervision department.

"at that time, the police said that the amount was huge and it should be reported to the 12315 platform. the market supervision department would investigate and collect evidence and then transfer it to the public security organs." grandma zhao said that she filed a complaint with the huangshi port district market supervision administration of huangshi city the next day.

regulatory authorities intervened and the health club refunded 300,000 yuan

"at that time, we checked all the customer information of the health club in recent months and made follow-up calls. we discovered that grandma zhao's spending a huge amount of money on health care was just an isolated case." cao haiqiang, head of shengyang port office of the huangshi port district market supervision and administration bureau, said in an interview with jimu news that after receiving the situation reported by grandma zhao, the office was worried that other people might be deceived, so it immediately sent people to retrieve the information of all customers of this health club in the past three months and made follow-up calls one by one.

market supervision department staff interviewed the head of the health club

after investigation, the market supervision department staff found that most customers only topped up a few thousand yuan, but grandma zhao spent more than 460,000 yuan. it turned out that the technician who served grandma zhao kept lobbying her to top up in order to get more commissions, and offered her a variety of preferential packages for her to choose from.

"this store was transferred to me on june 25 this year, and i don't know the previous consumption." when investigating the person in charge of the health club, the staff found that the store was only transferred to the current owner on june 25, and grandma zhao was a customer of the previous owner. before the transfer, grandma zhao had a consumption dispute of 160,000 yuan with the previous owner.

the 300,000 yuan package she applied for this time includes three types of conditioning 100 times each, upgraded to the supreme card and enjoy 2,000 free "longevity foot therapy" and 1,000 full body massage. the owner of the health club said that after deducting a small part of the previous consumption, he was willing to return 300,000 yuan to grandma zhao.

under the coordination of the market supervision department, the health club has now returned the money to grandma zhao and promised to strengthen the management of its employees. in future operations, it will abide by laws and regulations to avoid similar incidents from happening again.

prepaid consumption has certain risks

according to the relevant person in charge of the huangshi port district market supervision and administration bureau, prepaid consumption has certain convenience and price discounts, but it also has great risks. since there will be uncertainties in the future consumption of merchants and consumers, such as the closure of merchants, changes in operators, or unfair terms, or consumers cannot continue to consume due to their own reasons, it is difficult to return the balance on the prepaid card and protect their rights.

therefore, when consumers make prepaid card purchases, they should first carefully understand the information of the operator and check whether the company name is consistent with the company name marked in the promotional materials; second, before purchasing a prepaid card, they should consider their actual needs and sustainability, and not buy too much to save money and take too much risk; third, they should apply for the card rationally and in a standardized manner. it is best to sign a written agreement, focusing on clarifying the scope of use, term, refund conditions, etc. of the prepaid card. they cannot rely solely on the merchant's verbal promise, and they must retain relevant evidence; fourth, they should consume in a timely manner after applying for the card, and pay attention to checking the balance after consumption to reduce various unexpected risks.

at the same time, the person in charge reminded businesses to value corporate reputation and customer base, ensure that marketing content is reasonable and transparent, pay attention to service quality and user experience, win consumer trust and satisfaction with informed services, and promote healthy operation and benign development of the company.

(photo provided by the correspondent)

(source: jimu news)

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