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to be honest, when i saw other people’s new energy vehicles having problems on the internet, i used to sneer: humph, there are not so many problems, i’m afraid they must be the black fans of our competitors.

until this thing actually happened to me.

a baojun yueye plus is performing automatic parking. the so-called automatic parking means that the vehicle detects the surrounding environment through sensors around the vehicle, plans a suitable path, controls the vehicle's steering and acceleration and deceleration, and automatically drives the vehicle out of the parking space.

from the dashcam footage, we can see that the owner did not operate the accelerator or brake, and the car parked automatically and crashed into the car in front. if this is an accident caused by the vehicle itself, who should be held responsible? this is a question i am very curious about, but baojun officials have not yet responded to this matter.

although both cars were insured and the accident was not very fast, it did not cause much damage. but there are still losses, including the damage to the front car, the damage to the rear car, the increase in insurance premiums in the second year, etc. who will bear these losses? why did the authorities remain silent on this matter?

it wasn't until i looked up the sales of this yueye plus that everything seemed to become clear.

from its launch to now, the monthly sales of this car has not exceeded 1,000. it may be in a state of semi-abandonment by the manufacturer. after all, not many people will be responsible for a product that loses money.but this is what makes me angry the most! because as an industry media editor who has driven more than 200 cars a year, i really know how good this yueye plus is.. what advantages do we have compared to our peers and how to express and quantify these advantages are obvious because the advantages are obvious.

but what did the official use to promote it?

in may, baojun made a video about the extreme test of the aeb function of yueye plus. i don't understand, i am very puzzled, why do you have to introduce a function that all joint ventures with a price of 100,000 yuan have? what's the point of emphasizing a function that everyone has?

let's go back in time. it won't take long before you find a memorable incident: a domestic new energy vehicle caught fire after a rear-end collision on the highway. the comments below all said: doesn't this car have automatic braking? aeb? why didn't it start?

i suddenly understood that they wanted to take advantage of the traffic of this event!after all, the car involved in the accident has a lot of traffic. but if you hit it too early, people will say you are taking advantage of the situation, because someone died in the accident; if you hit it too late, the internet's memory of the incident will gradually fade.

apart from that, i haven’t seen any decent publicity for this car from baojun. i understand that baojun has just separated from wuling and does not have enough advertising “bullets”, but it is ridiculous to use the limited ammunition on the back of the knife.what about the car's map-free noa? what about the route-memorizing smart driving?anyone in the audience who has come into contact with or understood smart driving related models,you know how exaggerated it is to install this thing on a 100,000 yuan car. and i often use these functions, which are really useful under limited conditions. if you don't promote these things that crush the same level of product power, why don't you promote aeb? just for fun? even if you promote cross-layer memory parking? oh, i just crashed while parking, so i won't talk about it.

in addition to the products, the after-sales service is also "funny to think about".

some time ago, someone in the car owner group said: yueye plus has a new system! it has improved the intelligent driving and many functions, and it is more practical.

i was so happy to hear that! but when i consulted the baojun store closest to my home, their after-sales response was this.

oh, then just wait. i waited and waited, and after a week, my car still didn't get an automatic ota update. it was very strange, how did the car owners update? i asked the 4s store where i bought the car, and their after-sales service gave me this reply.

to be honest, when i heard the three words "i don't know", i was very confused, because the first rider in our rider group who updated the system bought it from the same store as me. then i asked around and heard this reply from the after-sales staff of another store:

oh, this is a beta version, not updated to the public, we tested it ourselves. what? you said that some car owners have updated it, but i don't know。

to be honest, i didn’t have a deep understanding of the after-sales level of car brands before. after all, i worked in the automotive media and knew some people in repair shops. it was natural for me to go to them for big problems and solve small problems myself. but this time, i really realized why everyone would choose big brands and luxury brands in the end, because the after-sales service is not at the same level.i asked four stores, and each after-sales service said something different. i don't know how they do their training.。

by the way, the problem of my car's charging cover leaking when it rains has not been solved yet. every time i charge after it rains, i have to wipe the front clean. after all, i have already burned the protection switch of a charging pile because of this, and i don't want my car to be burned next time.

buying a car is just the beginning, after-sales service is the real thing.

in addition to my own problems, there are also various quality issues in the car owner group, such as rusty screws, uneven body door panel seams, inconsistent rubber strip grooves, etc. the most interesting thing is that the trunk storage box i bought from the official mall looked like this when it was sent to me.

i am really speechless that such quality can still be produced.

as i write this, i am thinking about one thing: what is the most basic nature of a car? what do chinese consumers really care about in a car? is our auto industry developing too fast? have we lowered some quality standards in order to pile up configurations, technology, and intelligence?

at the beginning of the new energy wave, everyone benefited and naturally felt that the happiness at that moment was real. however, due to different accumulation, when the tide recedes, there will always be high and low. in order to catch up, the low ones work hard in the visible places and "relax" a little in the invisible places. to be honest, i can understand it, but i can't accept it.

when catching up, please don't forget that your consumers are paying real money, so please don't let them down.