despite all odds, the craftsmanship remains unswerving: ma lei, an engineer at hebei xingtai unicom smart home
2024-09-18
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in the lincheng county branch of china unicom in xingtai, hebei, there is a smart home engineer who has great energy in his small body. he interprets the true meaning of dedication and helping others with his gentle attitude and vigorous style. he is ma lei, a "service star" who has worked silently in the communications field for 18 years.
since entering this industry, ma lei has been using craftsmanship as a yardstick and customer needs as a mirror to continuously improve his professional skills and service level. in the past 18 years, he has experienced countless challenges and tests, but each time he has won the trust and praise of customers with his outstanding performance. whether it is emergency installation or fault repair, he can always respond quickly, solve the problem with the fastest speed and the best solution, and ensure that customers' communications are unimpeded. his installation and maintenance service indicators have been among the best in the district for many years, and he has become a model for colleagues to learn from.
i remember that rainy afternoon when ma lei received an urgent installation request from a customer. faced with the dilemma of insufficient resources, he did not hesitate and immediately launched the emergency plan. from coordinating the resources in the computer room to personally leading the engineering team to lay optical cables and fuse optical fibers, he personally did every step. although the sudden heavy rain made the work more difficult, ma lei and his team successfully completed the installation task in just two hours with a more determined determination and a more efficient work rhythm, winning high praise from customers.
ma lei knows that high-quality service is not only about superb technology, but also about sincere care for customers. whenever customers encounter problems, he always takes the initiative to solve problems for customers with sincerity and patience. whether it is the first ray of sunshine in the morning or the last ray of afterglow at night, as long as the customer needs it, he can always rush to the scene at the first time. his proactive service spirit makes every customer feel the warmth and care of china unicom people.
in ma lei's view, every communication with customers is a touch of the soul. he always listens to customers' needs and opinions attentively, and creates the best communication experience for customers with a sincere attitude and professional skills. when he learned that the village brigade was about to move to a new location, he not only responded quickly to the demand for broadband migration, but also specially bought a pot of flowers as a blessing for the relocation. this attentiveness and thoughtfulness deeply touched the village party secretary and villagers, and further deepened their trust and recognition of the china unicom brand.
in ma lei, we see the qualities that an excellent engineer should have: diligent learning, courage to explore, and willingness to share. he always maintains a keen insight into new technologies and new businesses, constantly learning and studying, and applying the latest technological achievements to practical work. at the same time, he also actively undertakes the important task of "mentor-apprentice", selflessly imparting his valuable experience to young colleagues, and cultivating batches of excellent smart home engineers for the team.
after 18 years of trials and tribulations, ma lei has demonstrated the connotation and value of craftsmanship with his actual actions. he is not only a banner of china unicom, but also a role model for all zhijia engineers to learn from. in the days to come, we believe that ma lei will continue to build dreams with ingenuity, fulfill his responsibilities with actions, and contribute more strength and wisdom to the development of the communications industry. (xianning news network)
