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mr. fang accompanied his relative ms. shen to buy a porsche panamera worth rmb 1.09 million in shanghai. soon after the purchase, the chassis of the car became abnormal and could not be raised or lowered. after ms. shen's son discovered the problem, he sent the car to a porsche center near his home for inspection.

the purchase invoice shows that ms. shen paid for the porsche on august 8. mr. fang presented a letter of authorization, indicating that ms. shen authorized him to handle the claim for the porsche. mr. fang explained that he chose to buy the car in shanghai because it had the configuration ms. shen wanted and the price was 10,000 to 20,000 yuan cheaper than in hangzhou.

after the vehicle had problems, the porsche center that repaired it proposed a repair plan, but ms. shen did not agree. according to the "regulations on the liability for repair, replacement and return of household automobile products", during the three-year warranty period, if the cumulative repair time due to quality problems exceeds 30 days, consumers can request a return or exchange of the vehicle. however, the porsche center said that the shock absorber that needs to be replaced is not a special part, so it cannot be guaranteed whether the repair plus the waiting time for the parts will exceed 30 days.

mr. fang contacted shanghai porsche sales and service co., ltd. and porsche china customer center, hoping to get a solution for returning or exchanging the car. xiao zhou, a salesperson in shanghai, said that if the three guarantees conditions were met, the porsche center near his home could also handle the return or exchange of the car. however, the porsche center that repaired the car said that they had not received any relevant information and suggested that the customer communicate with the dealer where the car was purchased.

the operator of porsche china customer center said that customers can choose any convenient porsche center for after-sales service, and they will feedback to the relevant staff for confirmation on the issue of handling returns and exchanges in different places. so far, mr. fang has not received any further response from porsche china customer center and shanghai porsche center.

currently, mr. fang and ms. shen are considering whether to agree to repair or insist on exchanging the car. ms. shen hopes to exchange the car for a new car of the same model directly at the porsche center in shanghai, but the porsche center that repaired the car said that they are only responsible for repairs, and the return or exchange of the car needs to be communicated with the dealer where the car was purchased. the communication between the two parties is still ongoing.