the “heart” connection in warm service——hu dongyun, the service star of zhejiang unicom
2024-09-06
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in the jinhua road business hall in tonglu, there is a dedicated and smiling salesperson, hu dongyun. since joining china unicom tonglu county branch in march 2023, she has always adhered to the service concept of "service first, customer-oriented", and has won the trust and praise of countless customers with her sincerity and professionalism. in her ordinary position, hu dongyun has fulfilled her promise of "unicom good service, dedicated to customers" through small actions.
hu dongyun was busy in the business hall as usual when he suddenly received a call. an anxious man's voice came from the other end of the phone: "hello, i'm too busy with work recently. my parents' broadband has not been renewed. the network is about to be disconnected. the elderly are old and have difficulty moving. what should i do?" the customer's tone was full of helplessness and anxiety. hu dongyun immediately comforted him: "don't worry, i can come to your home to handle the business for you."
the next morning, hu dongyun carried her work bag and went to the customer's home. she patiently helped the customer to renew the broadband service and carefully learned about the customer's usage habits during the communication process. according to the customer's needs, she recommended a more favorable and suitable package. "you usually use the internet frequently. this package not only has a data flow that better matches your internet usage habits and needs, but also saves you a lot of money." hu dongyun made a professional analysis.
while handling the business, hu dongyun also checked the customer's network equipment. she found that although the customer's router was still working properly, it was an old model, which affected the stability of the network speed. so, she suggested that the customer replace it with a more advanced device and explained in detail the reasons and benefits. seeing hu dongyun's meticulous service, the customer exclaimed: "it turns out that these details will affect the internet experience! thank you for considering me so carefully."
throughout the entire process, hu dongyun maintained a professional and friendly attitude, and was meticulous in both business operations and answering customer questions. thanks to her patient service, the customer's broadband renewal and equipment upgrade were completed smoothly, the network returned to normal, and the user experience was significantly improved.
hu dongyun did not stop at a successful service. customers' needs are diverse. only by constantly improving her own business level can she better meet customers' expectations. in her daily work, she always maintains a positive learning attitude, participates in various trainings organized by the company, and strives to master the latest business knowledge and service skills. she not only performs well in the business hall, but also often uses her spare time to go deep into the community, understand customer needs, and actively provide help and services.
it is this spirit of wholehearted customer service that makes hu dongyun the service benchmark of the jinhua road sales hall in tonglu. she knows that every contact with customers is a heart-to-heart communication with customers. every attentive service can bring warmth and trust to customers. (xianning news network)
