China CITIC Bank Chengdu Branch: Convenient exchange of damaged coins and warm service that warms people's hearts
2024-08-26
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"I have been serving people all my life. Today is the first time I have received so much warm service from so many people. I am really grateful! This money is very important to our family. Thank you for the help of CITIC Bank!" said an elderly customer excitedly, holding a brand new RMB in his hand. It turned out that the customer successfully exchanged 5,300 RMB with the damaged and moldy RMB at the business department of CITIC Bank Chengdu Branch.
It is reported that on the morning of August 15, the customer came to the business department of CITIC Bank Chengdu Branch with a large woven bag, sweating profusely, and asked the staff nervously whether she could exchange the damaged and moldy banknotes. It was learned from the conversation that the customer was a cleaning waiter and her husband worked as a waste collector. He usually accumulated a large amount of 1-yuan banknotes and stored them at home. Because the bag of money was accidentally burned, the old man came to CITIC Bank for help with a try-it attitude.
After understanding the customer's situation, the bank staff warmly received the customer and carefully checked the banknotes in the bag. They found that the damaged banknotes were damaged due to fire, soaking, and mildew, and the number of banknotes was large and the damage was serious. In order to reduce the customer's waiting time, the bank used the break time to urgently increase the number of counting staff. Finally, after more than 20 staff members counted for nearly 5 hours, they successfully exchanged 5,300 yuan for the customer, recovering the customer's loss to the greatest extent.
The exchange of damaged coins is a trivial matter, but it is a true reflection of the "customer-centric" service concept implemented by the Chengdu Branch of CITIC Bank. The Chengdu Branch of CITIC Bank stated that it will adhere to the original intention of serving the people through finance, continue to improve the level and quality of cash payment facilitation, and provide customers with high-quality, efficient and convenient financial services.
