"Quick and efficient claims settlement, warm and thoughtful service" - Claims settlement story of PICC Life Insurance Liaoyuan Branch
2024-08-22
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Recently, China Life Insurance Company Liaoyuan Branch received a banner personally presented by a customer who made a serious illness claim, which read "Claims settlement is fast and efficient, and service is warm and thoughtful", expressing the sincere gratitude for the company's efficient and thoughtful claims service.
It is understood that Mr. Zhang purchased Worry-Free Life Major Illness Insurance from the Urban Headquarters of China Life Insurance Liaoyuan Branch in April 2017, with an insurance amount of 100,000 yuan, an annual premium of 5,040 yuan, and a payment period of 20 years. In May 2024, Zhang Xinsheng was diagnosed with a neuroendocrine tumor by the China-Japan Friendship Hospital of Jilin University due to physical discomfort. Faced with sudden changes and high medical expenses, the whole family fell into a difficult situation. At the critical moment, the customer remembered the major illness insurance he had previously purchased from China Life Insurance, and on July 16, 2024, the customer submitted a claim application to the company.
After receiving the application, our claims personnel responded quickly and initiated the fast claims procedure. The claims specialist contacted the customer as soon as possible to learn more about the condition and treatment, and guided the customer to prepare relevant claims materials. After careful review, the company quickly made a compensation decision and successfully transferred the 100,000 yuan claim to the customer on the same day. This timely claim not only effectively alleviated the customer's financial pressure, but also provided strong protection for his subsequent treatment. The customer said excitedly: "I didn't expect the claims to be so smooth and I got the compensation so quickly. I am so grateful to PICC!"
In order to express gratitude to the company, the customer entrusted his family to send a silk banner to express gratitude. The relevant person in charge of the company said: "We always put the interests of customers first and are committed to providing customers with efficient and convenient claims services. Customer satisfaction is our greatest pursuit and motivation."
This claim settlement event once again demonstrates the "customer-centric" service concept of PICC Life Insurance Company, which has won the trust and praise of our customers. In the future, the company will continue to uphold the principles of integrity and professionalism to provide customers with better insurance protection services.
Insurance is not omnipotent, it is just a basic financial tool. If investment is a weapon, then insurance is a shield. The greatest significance of insurance is to minimize our economic losses when risks come!
