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"Science and Technology Innovation Board Daily" August 19th (Reporter Zhang Yangyang)Regarding the "NetEase Cloud Music crash", NetEase Cloud Music responded to the reporter of "Science and Technology Innovation Board Daily" and said:The database has not been deleted, and the problem has not been solved. Repairs are being accelerated.

Earlier in the afternoon, multiple users said on social media that the NetEase Cloud Music app and website were not functioning properly.

When logging into the NetEase Cloud Music App, randomly clicking on the daily recommended playlist shows "Playlist loading failed", randomly clicking on a song to play shows "Failed to obtain play information", and searching shows "Server error". The NetEase Cloud Music web page shows "502 Bad Gateway".

As a national-level online music software, NetEase Cloud Music "crashed" and immediately became a hot search on Weibo. Subsequently, NetEase Cloud Music issued its first response on Weibo, saying,Due to infrastructure failure, all platforms of NetEase Cloud Music cannot be used normally, and we are working to repair it.

As for the cause of this failure, on the one hand, there is news that it is because NetEase Cloud Music's computer room has just been relocated, and on the other hand, there is information that it is due to the adjustment of Cloud Music's technical personnel and the poor handover of related business.

In response to the above questions, NetEase Cloud Music told the reporter of "Science and Technology Innovation Board Daily" that it has no further response for the time being.

The NetEase Cloud Music outage lasted for two hours from 3:30 to 5:30 this afternoon. A senior technical person told the reporter of the Science and Technology Innovation Board Daily,The specific cause of the failure is not yet known, but if it is due to a problem in the computer room, such as a power outage, network outage, or fire, the recovery will be quick and will not take two hours. The greater possibility is that there is a problem with the data, which requires rechecking the data before it can be put online. "This recovery is indeed slow."

In the past two years, Internet companies have frequently experienced technical accidents. At the end of last year, Didi suffered a 12-hour system crash due to a failure in the underlying system software. In addition to Didi, Alibaba Cloud also experienced two failures in less than 10 days. Not long ago, Microsoft also suffered a major IT failure of "blue screen of death" worldwide due to a technology update by CrowdStrike, a cybersecurity company behind it.

Around 5:30 this afternoon,NetEase Cloud Music App and website have returned to normal.Regarding this outage, NetEase Cloud Music also announced a compensation plan. From 0:00 to 24:00 on August 20, users can search for "Listen to Music" on Cloud Music to receive a 7-day membership.