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Cars are now the means of transportation for many families. Proper maintenance of the vehicle is the guarantee for the normal operation of the vehicle. However, for Mr. Yuan, a resident of Cao County, when he went to the 4S shop to maintain his car, he encountered a lot of troubles. What happened? Let's find out together.

Recently, the reporter met Mr. Yuan in front of SAIC Maxus Ji Tong 4S store. It turned out that Mr. Yuan’s car came here for maintenance in mid-May, but when he went back, accidents happened frequently.

Mr. Yuan, a resident of Cao County: "It started at this traffic light, and I drove for about two or three traffic lights. My car ran out of battery, and I almost had an accident in the middle of the road because his battery clamp was not tightened. Then I tightened the battery clamp halfway and started to return to Cao County. After arriving in Cao County, I drove about 100 kilometers, then went to eat. When I left the car there, my car ran out of oil."

According to Mr. Yuan, when he discovered that his vehicle was leaking oil, he contacted the 4S store.

Mr. Yuan: "About 10 minutes later, a maintenance worker from Cao County came over and the car was turned off. At that time, I could smell the temperature inside my car, and there were strange noises and odors. Then he opened the door and found that the oil had run out, and the only thing left was the oil filter. On-site inspection found that the leather on one side of the oil filter was stuck, but not on the other side. Then their 4S store arranged a tow truck and towed it to Heze Jitong 4S store."

After the vehicle was towed back to the 4S shop, it was found after inspection that the vehicle's engine was damaged.

Mr. Yuan: "They disassembled the engine for me. I was not present when they disassembled the engine. Then the 4S store staff told me that three parts in the engine were damaged. Now the 4S store is negotiating with me and the solution is to replace the engine. Later, they decided not to replace the engine. They admitted that this was caused by maintenance, but now they have been delaying the solution and have not solved it for me since May 29."

Afterwards, the reporter followed Mr. Yuan to the after-sales department of SAIC Maxus Ji Tong 4S store and met the person in charge. Facing the reporter's camera, the person in charge left the scene on the pretext of answering a phone call. The reporter then contacted the person in charge by phone.

“Just go through the relevant channels and users should protect their rights in whatever way they want. It’s not convenient for me to say it now, teacher. It’s not convenient to talk now. Let’s talk about it when you come back!” The after-sales manager of SAIC Maxus Heze Ji Tong 4S store hurriedly hung up the phone.

In this situation, how should consumers protect their rights? Let’s find out what lawyers think.

Cao Peihua, a lawyer at Shandong Shanli Law Firm, said: "If the vehicle maintenance unit fails to fulfill its duty of care during the maintenance process, causing the vehicle to malfunction and be damaged in subsequent use, the maintenance unit should bear the corresponding responsibility. The specific user of the vehicle should promptly notify relevant professionals to handle it after discovering the malfunction. If the loss is further increased due to continued use, there is also corresponding responsibility. The specific extent of the damage to the vehicle and whether the engine needs to be replaced should be appraised by a professional organization. It is recommended that they file a lawsuit in the People's Court, and the court will entrust a professional appraisal organization to issue a professional opinion during the litigation process to judge who is responsible between the two parties."

(Reporter: Li Min)