news

한어Русский языкEnglishFrançaisIndonesianSanskrit日本語DeutschPortuguêsΕλληνικάespañolItalianoSuomalainenLatina

(Original title: Multiple airlines respond to price plunge: Can you buy low and sell high?)

Recently, a woman's air ticket dropped by 3,000 yuan before departure, and she bought low and returned high, which attracted attention. According to reports, at the end of May this year, a passenger bought 6 round-trip tickets from Shanghai to Sanya on June 23 on the China Eastern Airlines APP, totaling more than 15,000 yuan. The night before departure, the ticket price dropped by more than 3,000 yuan, and the passenger decided to "buy low and return high", and even though she had already checked in, she still got a full refund.

Air ticket prices are plunging. Can passengers "buy low and get a refund at a higher price"? In this regard, @China News Weekly consulted several airlines and found that currently only some airlines support "buy low and get a refund at a higher price" or provide coupons for compensation, and this is only applicable to domestic flights.

According to China Eastern Airlines customer service, the current "buy low, refund high" policy only applies to domestic flights. All operations must be completed before the flight takes off, and such operations cannot be performed after takeoff. If you find that the fare has become lower within 24 hours of purchasing the ticket, you can buy another low-priced ticket through the China Eastern Airlines APP. The two tickets must meet the same flight route, flight date, flight number, same cabin and passenger information, and the ticket issuance time must not exceed 24 hours before and after, and the high-priced ticket can be fully refunded.

In terms of price, the "buy low, refund high" policy only applies to the face value of the ticket. If points or other products are involved, they will not be counted. "As long as the face value is lower than the face value of the refunded ticket, it is fine." Passengers who meet the above conditions can apply for a full refund of the high-priced ticket after the low-priced ticket is issued. In addition, even if the passenger has checked in, as long as time permits, he can cancel the seat and then buy a low-priced ticket, and he can also apply for a full refund of the high-priced ticket.

If the ticket purchase time exceeds 24 hours, China Eastern Airlines customer service said that the lower-priced ticket must be purchased through China Eastern Airlines' official ticketing platform and meet the above information consistency requirements. In this case, you need to "cancel the seat before the flight and call after the flight", that is, before the trip, call the customer service to cancel the seat and ask the customer service to turn the high-priced ticket into an "open" state; the day after the flight is completed, call the customer service to make a special report, and after the report, you can get a full refund for the high-priced ticket.

The customer service representative introduced that there is currently no limit on the number of times this policy can be used, and it can be used multiple times. It is recommended that passengers consult the customer service of the ticketing platform based on the specific flight situation before making any operations.

China Southern Airlines customer service staff said that if the two tickets are issued within 24 hours, the same ticket, date and itinerary can enjoy the "buy low, refund high" policy, and the high-priced ticket can be refunded in full. "Must be within 24 hours", the policy is not supported outside 24 hours. In addition, the policy only supports domestic flights, not international flights, and other situations such as group tickets and points exchange tickets are not subject to this rule. Check-in is not affected, and the number of uses is temporarily unlimited.

Xiamen Airlines customer service said that the airline supports the "buy low, refund high" policy for both domestic and international flights. As long as the passenger purchases a high-priced ticket and a low-priced ticket, and the flight date, flight number, itinerary and other ticket information are exactly the same, and the ID and name information have not been changed, the high-priced ticket can be fully refunded by contacting customer service. Please note that the relevant processing must be done before the flight takes off, and there is no time limit or ticket purchase platform restriction.

Shandong Airlines said it does not support the "buy low, sell high" policy for now, but can provide coupon compensation depending on the situation.

The interview found that some airlines have not yet provided a "buy low, refund high" policy. @China News Weekly called Spring Airlines, Sichuan Airlines and Hainan Airlines, and the customer service of many airlines said that there is no such policy at the moment. The ticket prices will change in real time according to the market. "If the price drops, there is no need to refund, and if the price increases, there is no need to pay the difference." There is a handling fee for refunding tickets, and it is not possible to refund the high-priced tickets for free.