can't retrieve four "key text messages" about a 4.26 million yuan economic dispute? china unicom: system path problem
2024-10-07
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recently, mr. zhou, a user from harbin, reported to the paper’s public mutual aid platform “servicepai” (https://tousu.thepaper.cn) that in an economic dispute case involving an execution target of 4.26 million yuan, he was preparing for a retrial court during the critical period of evidence, the text message details he retrieved from the china unicom business office were missing 4 text message records, and these 4 text messages were important evidence in the case.
mr. zhou said that he had repeatedly complained and reported to china unicom but had not been resolved. after complaining to the ministry of industry and information technology, china unicom initially said that it could not find the record. "i continued to complain, and then china unicom staff contacted me and said that they had retrieved these 4 text message records from the background and gave me a certificate. ".
in response to this, china unicom staff responded to the paper and stated that there was no deletion of user text messages, "because the sender is guangdong mobile. according to the text message transmission path, these four messages did not pass through the heilongjiang unicom sms center, so they cannot be deleted in the text message details." reflected in the order.”
mr. zhou did not agree with this statement, "if it is a routing problem, why are other text messages exchanged between the two parties reflected in the text message details, but these 4 are missing?" the above-mentioned staff member said, "this is due to the problem of text messages. the delivery method is different.”
among the text messages exchanged between the two parties, 4 cannot be reflected in the text message details.
user: 4 important text message records are missing from the text message details
according to mr. zhou, in 2017, he was involved in an economic dispute. after hearing the case, the court ruled that he must repay the loan of 2.355 million yuan and interest. "because i was not satisfied with the verdict, i never implemented it."
mr. zhou said that from march to may 2024, xie, the plaintiff in the above case, sent him reminder text messages many times. in one of the text messages, the amount of the loan proposed by xie was inconsistent with the amount originally filed with the court. "he sued the court that i owed him 2.355 million yuan, but in the text message he claimed that it was 1.15 million yuan, which is inconsistent." mr. zhou believes that the text message can be used as strong evidence to prove that there are problems with the previous judgment.
subsequently, mr. zhou applied to the harbin intermediate people's court for a retrial and began to fix relevant evidence.
on august 20, 2024, mr. zhou went to the changjiang road business hall of china unicom harbin branch to retrieve call records and text message details. however, unexpectedly, the text message details printed out by the business office were inconsistent with the actual text messages received on his mobile phone. there were missing 4 text message records sent by xie from march to may 2024, including xie important evidence of a person claiming to have borrowed 1.15 million yuan.
"i questioned the business office at that time, but they did not give an explanation. later, i went to china unicom harbin branch and asked to communicate with the leadership. after being refused, i called china unicom's customer service hotlines 10010 and 10015, but still did not get a response for more than a week. "mr. zhou said that he also went to the headquarters of china unicom group, but after the staff asked him to submit the text message records on his mobile phone, copies of text message details and other information, he was asked to go back and wait, but there has been no response.
in desperation, mr. zhou reported the matter to the petition reception center of the ministry of industry and information technology.
on september 9, mr. zhou received the "opinion letter on handling letters and calls" from heilongjiang china unicom. it stated that the heilongjiang unicom sms center did not find the above text message records between xie and mr. zhou within the 4 time periods provided by the customer, because the mobile phone number used by xie was guangdong mobile, and it was recommended that customers verify the relevant situation with guangdong mobile.
china unicom stated in an interview that it could not find 4 pieces of information and recommended that customers verify with the mobile company.
the "opinion letter on the handling of letters and calls" stated that there was no private modification or deletion of customer text message records. "the customer requested that the text message records be restored, and the customer's request could not be met."
this response puzzled mr. zhou. he believes that he is a user of china unicom, so why should he contact guangdong mobile to check the text message records on his mobile phone? i am not a user of guangdong mobile and i have no right to inquire.
china unicom: sms path problem, no manual deletion
after continuing to complain and give feedback, mr. zhou received a 10010 call from the staff of china unicom harbin branch on september 14. "the other party said that the four text messages that were not on the text message details list could be retrieved through the backend gateway system. then they were retrieved and sent to me through the wechat id of china unicom customer service, along with a text message record result certificate."
according to the scanned copy provided by mr. zhou, the text message record results prove that because this type of text message (mobile users from other provinces send text messages to china unicom in this province) has not passed through the heilongjiang unicom sms center, it is not reflected in the province’s text message details list. such text messages are recorded in guangdong unicom sms platform can be checked.
the certificate lists the receipt records of text messages sent by xie to mr. zhou. the certificate finally emphasized: "the failure of the changjiang business office to display the details of the four text messages was due to technical regulations and not human operation. heilongjiang unicom does not have the problem of artificial deletion of text messages."
mr. zhou did not agree with this, "why can the other text messages sent by xie be displayed in the mobile phone text message details list i retrieved, but only these 4 messages are not displayed?"
in response to the above situation, a reporter from the paper called china unicom on september 26, and the staff said they would respond after understanding the situation.
the next day, china unicom staff responded that there was no deletion of user text messages. “at mr. zhou’s request, we have provided a (sms query) result certificate, which was also confirmed by mr. zhou himself, and we also this certificate was mailed to him.”
china unicom said it retrieved 4 text message records in the background and provided proof.
the staff said that the four text messages could not be reflected in the detailed bill because they were in accordance with the industry regulations of "communications industry standard ybt129.3-2010". "the other party is the number of guangdong mobile. the rules for sending this text message are that the sms center of the mobile company in other provinces sends it to the sms center of china unicom in other provinces. then it goes to the core network of china unicom in other provinces and then to the core network of china unicom in heilongjiang province." he said that the process complied with industry regulations. "because these four text messages did not go through the heilongjiang unicom sms center, they were not reflected in the province's text message details."
why are other text messages exchanged between the two parties recorded in the detailed list, but only 4 are not recorded? the staff member explained: "this is due to the different ways of sending text messages. if the text messages sent do not go through the heilongjiang sms gateway, they will not be displayed in the detailed bill."
the paper reporter li siwen and intern shu zhaoying
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