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it house news on october 2nd, audio company sonos released a blog post yesterday (october 1st), emphasizing through a series of commitments that the company attaches great importance to software quality and customer experience.and work hard to fix various bugs in the new version of the app and restore consumers' trust in it.

sonos announced seven commitments in a blog post, and it home attached the list as follows:

focus firmly on customer experience, set high quality standards, and commit to not launching products that do not meet the standards.

conduct more rigorous pre-release testing to cover a wider customer base before software is released.

instead of releasing apps all at once, major changes will be rolled out gradually, with customers choosing to participate in testing new features.

create a quality ombudsman role where employees can raise concerns about quality and customer experience.

extend the warranty period for home speaker products currently under warranty by one year.

app updates are released every two to four weeks to optimize and enhance the app experience.

establish a customer advisory board to provide customer feedback to improve the product.

the sonos executive leadership team said it would not issue any bonuses to senior executives from 2024 to 2025 until it improves app quality and rebuilds customer trust.

sonos stresses that more than 80% of the missing features in the new version of the app have now been reintroduced, and the company expects to get closer to 100% in the coming weeks.