the signal was cut off before it was officially delisted!

an old user of "dalingtong" in sichuan sued the operator

not long ago, mr. luo, a dalian telecom user in longchang city, sichuan province, took china unicom to court because“the signal was cut off before the delisting was official.”, requiring china unicom to continue to provide normal communication services, refund communication service fees, compensate for related losses and issue a written apology for shutting down its number without authorization. during the court hearing, china unicom longchang branch filed a counterclaim, requesting the termination of the telecommunications service contract between the two parties.

at present, my country's operators provide 2g, 3g, 4g, and 5g "four generations under one roof" network, with china telecom, single-mode and multi-mode mobile phones, and a variety of iot terminals on the network at the same time. with the iteration of communication technology, it has become inevitable for backward networks and terminals to be delisted. phs, big smart, 2g, and 3g have all or will eventually withdraw from the stage of history. this is understandable. however, due to the lack of a smooth and reasonable standard delisting process, the local companies of the three major operators often go their own way and use various tricks during the delisting process, in which incidents of infringement of the legitimate rights and interests of users have frequently occurred.for example, in mid-august this year, a china telecom user in a certain place posted that the operator suddenly stopped the 2g signal without any notice or warning, resulting in many users being unable to make calls, and these users are generally elderly.

but withdrawing from the internet is not something that every user is willing to cooperate with. except for some iot cards, most of those still online are elderly users or other cost-sensitive users. for examplemany elderly phones do not support 4g and 5g networks, withdrawing from the network means that users not only have to lose their earlier cheap packages, but also spend extra money to replace new mobile phones. therefore, these users are not very willing to withdraw from the network and upgrade.some of the network withdrawal plans implemented in various places are relatively user-friendly, while others clearly infringe on user rights. some operators are eager for quick results and use simple and crude handling methods.as a result, some users' mobile phones became "bricked" overnight.

in response to user feedback, the ministry of industry and information technology also responded that the withdrawal of 2g and 3g networks is an inevitable choice for the upgrading of mobile communication networks, and it is also the current main international practice. butenterprises should implement withdrawals from the internet in accordance with laws and regulations and do a good job in protecting the rights and interests of users.