zhang xiaoxiao, director of the event operation department of beijing expo cultural tourism development co., ltd.: the light of volunteerism shines on the name of youth
2024-09-29
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after one year in the quality control management position, the number of complaints about park service work orders dropped from 92 to zero; in the tourist service explanation position, new things about each place were integrated into the explanation of the park venues; in the activity operation position, introduce a number of social activities based on the characteristics of the park; in addition to her own work, she organizes and establishes youth volunteer service teams and undertakes various publicity tasks... it is hard to imagine that these tasks are all completed by a girl in her twenties, who was born and raised here zhang xiaoxiao, a yanqing girl. she integrates all her love into her work and interprets the contemporary "screw spirit" with her practical actions.
do your best in every position
in the hearts of many yanqing people, the 2019 beijing expo has special significance. the same is true for zhang xiaoxiao. her first job out of school was to provide etiquette training for volunteers in the expo park.
after that, returning to the expo park again became a seed buried in zhang xiaoxiao's heart, which gradually took root and sprouted. taking advantage of the opportunity of the winter olympics training, zhang xiaoxiao finally joined the beijing expo international tourism resort in september 2020 as she wished and became an expo member.
in just 4 years, zhang xiaoxiao has left her mark in multiple positions in the resort. when she first joined the company, zhang xiaoxiao was responsible for handling complaints immediately in the quality control management position. last year, there were 92 complaints about service orders at the expo international resort. after a year of hard work, the number of complaints dropped to zero. asked what the secret is, zhang xiaoxiao smiled and said: "many people think that handling complaints is a difficult problem, but i like to face complaints so that we can know where to improve."
employees at expo international resort were not initially trained in automated external defibrillator (aed) first aid. once, a tourist was stung by a bee and fell down in front of the china pavilion. however, due to the speed limit of the battery car, the staff failed to arrive at the scene within 15 minutes. the tourist called 12345 in anger. "after this complaint, we conducted first aid training for all employees and added a safety emergency vehicle to ensure that it can reach any corner of the park within 15 minutes. this is a great improvement for the park's services." zhang xiaoxiao said.
zhang xiaoxiao grew rapidly through the experience of "fire fighting" again and again. a year later, she transferred to the tourist service explanation position with the task of rebuilding the expo explanation system. "i think the explanation can't just stay at the stage of memorizing manuscripts, but should add personalized and distinctive things." zhang xiaoxiao first led the commentator to and from various points every day to familiarize himself with the conditions of each venue. at the same time, she selected some interesting content from the news in various provinces and cities and added it to the explanations, and deepened everyone's memory of the explanations through various small activities. in the zhejiang pavilion, there is a very popular short play "red boat spirit", which zhang xiaoxiao led the students of yanqing no. 2 middle school to rehearse. nowadays, the audience can not only watch the play here, but also participate in rehearsals in person, which has become a vivid practice of the park's immersive experience.
this chinese valentine's day, the blind date event organized by expo international resort became very popular. it was the first large-scale event organized by zhang xiaoxiao after she transferred to the event operation department. as an important activity of the yanqing district party committee propaganda department and the youth league committee to care for young people, how to come up with new ideas is the biggest problem facing zhang xiaoxiao. in response to the fear that some young people are unwilling to participate in socializing activities, zhang xiaoxiao combined socializing with team building, arranged for young men and women to participate in fitness activities in groups, and invited a band to adjust the atmosphere. the event was a great success and was rated as the most participated blind date event.
"actually, i am doing work from zero to one every time." zhang xiaoxiao said with a smile that many people think that they are always full of fighting spirit like a chicken blood injection. in fact, they are just constantly returning their "mindset to zero." no matter how well you did in the previous position, you must settle down in the new position, start from scratch, and try your best to do your best.
during this year’s national day holiday, beijing expo international resort will host more than ten activities. zhang xiaoxiao is not only responsible for the promotion of the red leaf cultural festival and vip reception and explanation, but also carries out volunteer service projects in the gate area and recruitment of volunteers for large-scale events and pre-job training services. "we are very happy to be able to protect everyone's happy visit to the park," she said.
from "newbie" to excellent preacher
in addition to work, zhang xiaoxiao also undertakes a lot of publicity work. with no previous experience in preaching, she once again experienced "return to zero" and gradually grew from a "novice" in preaching to an excellent preacher.
zhang xiaoxiao’s first presentation was in 2022. because she had no experience, she only got the top ten teams in the end. however, she became attached to preaching and began to participate in various preaching activities. really entering the state is to participate in the closed training of the youth propaganda group organized by the municipal youth league committee in 2023.
"the people who come to train us are all very experienced expert lecturers. they not only give systematic explanations, but also help us polish our manuscripts and practice with us. everyone improves very quickly." every time there is an opportunity to interact with the teacher, zhang xiaoxiao will the first one to raise his hand. after half a month of training, zhang xiaoxiao not only obtained the qualification to be exempted from the exam, but also represented the youth lecturer group at the city's training meeting to give a final lecture.
what is the greatest skill in preaching? zhang xiaoxiao believes that content comes first. first, there must be good material, and then various techniques can come in handy. "the title of the first version of the presentation i wrote during training was "the workers behind the scenes of solving difficulties and relieving difficulties," and it talked about my growth and transformation from the 2008 olympics to the world horticultural exposition to the 2022 winter olympics. later. after constant revision and polishing by the teacher, the manuscript has undergone earth-shaking changes, and the title was changed to "report to youth, i am here!" until it was finally decided to be called "i am here!" now, these two words are often used in her lectures. an ip used.
volunteer service brings inspiration and achievements
zhang xiaoxiao also has another identity-a volunteer. her volunteer service began when she was a student. she is an enthusiastic volunteer and often volunteers at major events. during her volunteer service, she discovered that many young people in need were in need of help, and began to raise funds for them through various channels.
"i met many entrepreneurs when i was doing etiquette training before. they were very enthusiastic. when they saw that i was raising funds for those teenagers, they all reached out to help." zhang xiaoxiao said that these people who sincerely contribute and participate in charity support her in charity. the motivation to persevere on the road.
today, zhang xiaoxiao has established and serves as the captain of the beijing expo youth volunteer service team. this public welfare organization, which originally only served the expo park, has now grown to more than 500 people and has become an important channel for local young people and student groups in yanqing to participate in volunteer services. they have appeared in volunteer services, beijing winter olympics and other activities. the cumulative volunteer service time is 2,200 hours.
in the process of volunteering, some unexpected gains gave her a special sense of accomplishment. "when i organized students from yanqing no. 2 middle school to make a short film about the spirit of the red boat, we all got along day and night for a month and a half. after the activity, the children gave me a small picture album, which recorded every detail of volunteer service. after reading it, i was particularly touched. the children said that they gained a lot from volunteering. in fact, for me, this is not an improvement.”
looking to the future, zhang xiaoxiao has a new plan, "i want to build the 'expo butler' service brand and use the 'butler model' to serve every visitor to the expo international resort. i hope that one day everyone will no longer say, 'this is not my responsibility. ', but became 'if you have anything to say, please speak'."
