reporter experience: a courier boy’s ordinary but challenging day
2024-09-27
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on september 21, from 6 a.m. to 6 p.m., the reporter followed courier boy wang jianming to experience his work for a day. among them, there are new sorting machines at the outlets to improve their efficiency, there are complaints from customers, and the most relaxing time is the time it takes to complete the express delivery every day.
"hey, your express delivery has arrived at tianxing intersection" "i have about half an hour to get to the community" "the package has been left at the door for you"... on september 21, from 6 am to 6 pm, the reporter followed wang jianming to experience one day in his life as a courier. during this period, wang jianming's cell phone almost never stopped.
in the inherent impression, sending and receiving express delivery is a physical job that requires carrying and climbing stairs. as long as you have a handful of strength, you can do it. after personal experience, the reporter found that having sufficient physical strength is only one of the necessary conditions for working in the express delivery industry. to be qualified as a courier, you must also have good communication skills, the ability to quickly handle problems, and a strong psychological quality.
wang jianming works at the beijing tiantongyuan branch of zto express. he handles an average of 350 express packages every day, with an average journey of nearly 100 kilometers. making phone calls, leaving packages at doorsteps, and delivering packages to couriers, his job is a microcosm of thousands of couriers. during this day, the reporter walked and chatted with him and found that the job of a courier is ordinary but challenging.
the sorting machine helped a lot
at 6 o'clock that morning, when the reporter saw wang jianming, he was checking the express items sorted out by the automatic sorting machine. it had just rained the day before, and the temperature in beijing in the early morning was only 14°c, but wang jianming, wearing short-sleeved work clothes, was already sweating profusely. he didn't feel tired. "compared to before, the automatic sorting machine saves us a lot of work."
the reporter saw at the outlet that an automatic sorting line formed a square shape and 18 sorters were working. li dengfeng, the person in charge of the outlet, told reporters that it used to take two hours from sorting to loading. after the automatic sorting machine was put into use, the time was reduced to one and a half hours.
"the automatic sorting machine can also achieve 'arrival and delivery in one'. the express information is entered on the sorting machine, and the customer will receive a delivery prompt. we no longer need to manually scan. now i just need to check whether it is my delivery area. , and then you can load the car." wang jianming sighed while loading the car. technology has really helped a lot.
the wind was very strong that day, and the express door hit wang jianming from time to time. he didn't care. he just wanted to finish the delivery as soon as possible and come back early to pick up the second shipment.
"i'm in a hurry to go out. how long will it take for the express to be delivered?" as soon as the reporter and wang jianming set off from the branch, he received a reminder call from the customer. it was not yet 8 o'clock. just after loading the car, wang jianming had to respond quickly to the customer's needs before he could take a breath. "it will take 20 minutes to get to your community. there are a lot of express items today and it is difficult to find them. please wait patiently. i will contact you as soon as i arrive." wang jianming replied.
for wang jianming, such reminder calls are commonplace. "today's cargo volume is indeed more than usual. if the express items are on the top of the carriage, it's okay, but if they are on the bottom, they have to be cleared out and searched for one by one." wang jianming was a little worried. from 6 a.m. to 7:30 a.m., wang jianming loaded 303 express parcels and had to load another truck in the afternoon. compared with the 350 parcels delivered a day in the past, he had expected that working hours would most likely be extended today.
the "inertia" of couriers
tiantongyuan has a large population and a large area. the outlet where wang jianming is located is responsible for the collection and delivery of express mail in the entire tiantongyuan and some surrounding areas. the average daily arrival volume of this outlet is 30,000 pieces. wang jianming is responsible for the delivery area in dongxiaokou town. he said that he is the "two worst" of the outlets: the farthest from the outlets and the longest total distance traveled.
among the six delivery areas that wang jianming is responsible for, the "highlights" are two villa communities. "we'll be here soon, let you see what it is like to be a courier." wang jianming told reporters with a smile.
express delivery to the villa community is different from other areas. it does not require frequent trips up and down the stairs, but it cannot be delivered in batches. "if you want to deliver parcels to apartment buildings, you can carry a bag and deliver many parcels in a short time, but these single-family villas can only be delivered one by one." wang jianming was seen walking and walking, stopping every few meters. pick up and deliver items. "i have the longest journey, and i have to stop after taking a few steps." wang jianming said.
this season is wang jianming’s favorite. “other people like beijing’s autumn because of the beautiful scenery, but i like it because this season is neither cold nor hot and there is less precipitation.” wang jianming said.
when he first started delivering this piece, wang jianming was overwhelmed by the volume of business in the two communities. he set off at 8 o'clock and could not return until 1 noon. wang jianming made notes while delivering packages, "district a is here" and "this family is used to picking up packages at the east gate." in his free time at night, he used his mobile phone to look at maps and study the layout of the community. half a month later, wang jianming gradually became familiar with these two communities. now, his express delivery to the villa area can be completed within two hours. wang jianming said that you need to have "inertia" to do this.
"although express delivery has the word 'fast', it is a careful job. trying to do it quickly can lead to mistakes. there are many express items in the villa area, and each customer has different habits and requirements." wang jianming said.
"let me know when you are about to arrive and i will open the garage door." while talking to the reporter, a customer called and asked to put the express package in the garage. "you see, you have to make adjustments immediately. so you must quickly familiarize yourself with the routes and customer needs here. the 'inertia' of couriers is good habits and careful observation." wang jianming said.
"we are salespeople"
in one morning, wang jianming answered more than 10 calls, some urging people to send parcels, some changing addresses, and some asking for delivery at the inn. making phone calls is part of a courier's daily work, but the biggest headache for wang jianming is receiving calls looking for express packages. "using shipments and changing addresses are relatively easy to solve, but finding express shipments involves many problems." wang jianming said.
after finishing the delivery at noon and returning to the branch, wang jianming told reporters during his meal that in july, he received a call from a customer that kept him busy for a month. "the customer called and said that the express package was not found. i remember communicating with her on the phone and there is a record of the call. the express package was placed at the designated location according to her request, but the customer insisted that it was not found and complained because the courier did not call. ." wang jianming was helpless.
the customer finally called the company's headquarters to complain, and the person in charge of the branch came forward to handle it, but was repeatedly rejected by the customer. "later, monitoring was conducted and it was found that the express package was indeed taken away by me." wang jianming said that a complaint call would result in him being fined 100 yuan, and sometimes a day's hard work would be in vain.
since most of the products are e-commerce express, wang jianming not only has to deal with receiving customers, but also communicates with e-commerce sellers to solve problems. "i often receive calls from sellers, either to confirm whether the package is complete or to complain to us that the buyer 'only refunds', and some even put the blame on us in the end. couriers are not just as simple as collecting and delivering express delivery. "we have to deal with many 'difficult and complicated diseases', and our position is more officially called 'salesperson'," wang jianming said.
as it approached 6 p.m., wang jianming's express truck still had more than 10 packages that had not yet been delivered. facing the setting sun and following the afterglow, wang jianming headed to the last delivery point.
at 18:08, when the last express package, the 410th, was picked up, wang jianming breathed a sigh of relief: "the stressful day has finally passed." the reporter was exhausted by this time.
on the way back to the branch, wang jianming played his favorite song with a trace of relief and joy on his face. he said this was the "most relaxing moment" of the day.
workers daily client reporter gao yazhang
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workers daily client [news about part-time worker] no. 1042expect
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