1 yuan per minute, new energy vehicle "space fee" causes controversy
2024-09-18
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recently, the high "overtime occupancy fee" charged for charging new energy vehicles has caused heated discussion.
some car owners reported that after charging at the charging station, they did not leave after the time limit and were charged a "space fee" of one yuan per minute by the operator. they questioned whether the charge was too expensive and whether the operator's charging standards complied with relevant regulations.
guangzhou's multiple charging station apps charge "space fees"
fees vary
in the parking lot of a shopping mall in baiyun district, guangzhou, the reporter found that there are two new energy vehicle charging areas. one of them charges according to the shopping mall parking lot standards, without charging parking fees. the electricity price is 1.5 yuan per kilowatt-hour. some vehicles are only parked but not charged.
the other is a charging station set up by a new energy vehicle brand. the operating instructions clearly state that parking discounts are available during charging. after 30 minutes of charging, a parking fee of 1 yuan per minute will be charged.
some car owners believe that the "occupancy fee" is necessary to discourage people from occupying parking spaces. mr. zhu, a new energy car owner, said: "i think there should be a fee because it occupies the parking space of the charging pile. otherwise, all the parking spaces will be occupied and there will be no place to charge. sometimes when the car runs out of power, it will be anxious."
many netizens also said: "it is reasonable to charge a seat fee."
some car owners also believe that "parking fees" can be collected, but they cannot be collected randomly. car owners need to be fully informed and the charging standards need to be made public.
the reporter found that some brands' charging station notices and related charging reminders on the app were not eye-catching enough. some charging fee reminders were only presented in a small gray font.
the unobtrusive billing rules on a charging station app
in addition, the charging standards of each company are different. some show that the "overtime seat fee" is capped at 100 yuan, while others have no upper limit.
some nio stations charge an occupancy fee of 0.5 yuan per minute for overtime of 15 minutes, with a maximum of 50 yuan.
the standard call rate for teladian is 1 yuan per minute (the first 15 minutes are free).
tesla has two standards, generally 3.2 yuan per minute, and a maximum of 6.4 yuan per minute when there are no vacant parking spaces at the supercharging station, with no upper limit.
"overtime seat fee" sparks heated discussion
someone was charged 188.8 yuan for 52 minutes
recently, ms. zhang from jinan, shandong, visited a scenic spot. after her car was charged at the charging station in the parking lot, the operator charged her an "overtime parking fee" of one yuan per minute. ms. zhang ended up paying 40.72 yuan for charging, 11.8 yuan for service, 46 yuan for parking and 8 yuan for parking.
in her opinion, appropriate parking fees are acceptable, but the charging standards for "overtime parking fees" in scenic spots are not reasonable.
"the purpose of car owners charging in scenic spots is to go there for fun. it is impossible to enter the scenic area and then come out to unplug the battery after an hour or an hour and a half. moreover, they cannot enter or exit the scenic area again after the ticket is checked." ms. zhang said.
ms. zhang mentioned that when she drove away, at least five charging piles were empty, and the rationality of charging in this case was not high. moreover, the charging piles were unattended, and she was dissatisfied with the mandatory charging.
at the same time, ms. zhang also questioned whether the operator's charging standards complied with relevant regulations.
the reporter searched on an online complaint platform and found more than 400 similar complaints. many car owners reported that the charging pile operators had problems such as "charging high parking fees without informing them".
a netizen posted that when he went to a supermarket to shop, his car was charged for 52 minutes beyond the time limit, so he was charged an "overtime fee" of 188.8 yuan.
the charging companies
this is not for profit
as for the reason for charging "overtime occupancy fees", all companies said that they were not trying to make a profit.
tesla's official website explained that it understands the feelings of car owners when they arrive at the charging station and find that the parking spaces are occupied by fully charged vehicles. in order to ensure that all car owners can have a good experience, it has decided to increase the utilization rate of charging stations by charging "overtime parking fees". "it should be emphasized that the purpose of our introduction of this measure is to improve customer satisfaction, not to make a profit." tesla said.
the online customer service of the nio charging app also stated that the purpose is to enable more electric vehicle users to charge smoothly, improve the charging experience, and ensure the orderly operation of charging piles, rather than to make profits from it.
current "overtime seat fee" charge standard
no official regulations
mr. liu, a practitioner in the new energy vehicle industry, said that there are currently no relevant regulations on the charging standards for "overtime parking fees." "at present, my country has not yet established corresponding technical standards, industry standards or laws and regulations to constrain and supervise charging piles. if there are no relevant rules, it is completely reasonable and legal for companies to supervise and remind in their own way, which is in line with the development laws of the market economy."
expert: strengthening reminders is the operator's obligation
tang jiansheng, deputy secretary-general of the shanghai consumer protection committee, believes that although there is no unified charging standard for the "seat fee", industry supervision should emphasize that the charges should be more open and transparent, and it should be the operator's obligation to strengthen reminders.
tang jiansheng said that operators should make very clear reminders to consumers, and reasonable "space fee" standards should be accompanied by more friendly reminder methods. for example, merchants can obtain consumers' mobile phone numbers or use apps to make timely notifications to ensure consumers' right to know.
ma liang, professor and doctoral supervisor at the school of public administration of renmin university of china, pointed out that relevant departments and industry associations should play an active role in guiding enterprises to better set relevant charging standards and fulfill their obligations to publicize charges.
have you ever paid this kind of "overtime seat fee"?
what do you think is the appropriate fee to charge?
comprehensive: guangzhou radio and television (reporter zeng jiaqi), qilu evening news, china national radio, xin kuai bao
source: yangcheng evening news, golden sheep network
