winning customers in fierce competition——xie yunxiao, the service star of zhejiang unicom
2024-09-17
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"to win customers in the fierce competition, you have to pay attention to details, be patient and be sincere." when the interviewer asked xie yunxiao about the secret of his golden service, he smiled faintly. xie yunxiao is simple and unpretentious, sunny and enterprising. although he does not have amazing words and deeds, he can always do ordinary work to the extreme. while meeting the needs of customers, he can also think of what customers have not thought of, and win the trust and praise of customers with sincere service.
five "heart" service, details determine success or failure. the more careful and attentive you are to customer service, the more rewards you will get. xie yunxiao has always believed this and has done so. "xiao xie, why is the mobile phone signal here not good?", "xiao xie, my phone bill is running low, how can i recharge to get a discount?", "xiao xie, how much data do i have this month?" there are many such consultation and help calls every day. xie yunxiao never refuses, always greets with a sweet dimple smile that is rare for boys, tries his best to help every customer and handle every problem, so his phone has become a "service hotline". in the hearts of customers, xie yunxiao almost responds to every request. no matter how difficult the matter is, he will find ways to deal with it, treat the customer's affairs as his own, and try to satisfy every consultant. in xie yunxiao's heart, he has always believed that only with the five "heart" services of concentration, patience, perseverance, confidence and determination, and doing every job in a true and detailed manner, can we win customers.
think about what customers think and consider what customers have not considered. every time he visits each unit, he will test the telephone signal, network speed, etc. within the group's customer area. if he finds that the network is not smooth, he will immediately report it to the network technology department. in addition to the network signal, xie yunxiao will also keep abreast of the operation of the customer's website, check whether there is a virus invasion, the website is not running smoothly, etc. two years ago, the "ransomware virus" caused the websites of many units to be unable to open, and even the content was changed. after xie yunxiao learned about it, he contacted colleagues in the technical department in time and helped customers solve the problem overnight to minimize the impact.
a customer and a friend. xie yunxiao's performance has grown by leaps and bounds, and he has won many awards and honors. when asked about his secret, he said: "i always keep customers in mind, provide proactive and sincere services, and handle business in a meticulous and accurate manner. customers are my wealth." xie yunxiao often takes out several times more care, patience and "perseverance" than others to challenge everyone's habits. every time xie yunxiao finishes business for a customer, he will sit down and chat with the customer in his spare time. over time, he and the customer become close friends. xie yunxiao often says: "the development of any business is achieved by the trust of customers and the support of colleagues. in the sales position, i not only represent myself but also the company. i will always put customers in the highest position. it is my original intention to bring the best service to customers and it is my mission to meet customer needs." whether it is to customers, colleagues or friends, xie yunxiao always has a grateful heart.
some people write the passing years on paper, some people paint the years under their feet, but xie yunxiao uses his firm steps to create a series of shining footprints, and uses every drop of hard sweat to show the meaning of youth. (xianning news network)
