news

"thank you so much, the barrier-free connection service really solved my big problem." passenger mr. chen expressed his gratitude to the "handle complaints immediately" staff of beijing subway operation branch no. 3 through a hotline, and gave a "thumbs-up" to the caring appointment barrier-free connection service.

in early april, passenger mr. chen encountered travel difficulties while taking the subway. he told beijing metro that he was old and had difficulty walking, and hoped that shilihe station on line 10 could be equipped with a wheelchair to help him travel conveniently. after learning about the passenger's demands, the third operation company immediately held a special promotion meeting, and through in-depth research, data analysis, and resource integration, it expanded "solving a work order" to "curing a type of problem." the company focuses on serving passengers throughout their travel schedule, and conducts wheelchair inspections and rectifications on the stations under the jurisdiction of four lines, including line 2, line 8, line 10, and line 13. then, 73 wheelchairs were added to ensure that each station is equipped with one, achieving full coverage of wheelchairs at the 110 stations under the jurisdiction of the third operation company, solving the urgent needs of passengers with special needs.

it is reported that as early as march 2023, the third operation company found through field research that there was a great demand for wheelchairs at railway station transfer stations and stations near hospitals. in april this year, in combination with the needs raised by mr. chen, the existing barrier-free service support was re-examined. in the end, not only were wheelchairs added at shilihe station on line 10 proposed by mr. chen, but the wheelchair deployment coverage was further expanded, with 73 new wheelchair configurations added, so that each station under the jurisdiction of the third operation company was equipped with a wheelchair.

passengers in need can call the beijing subway service hotline 96165 or make an appointment on the "beijing subway service" applet. after receiving the information, the stations under the jurisdiction of the third operation company will arrange staff to prepare wheelchairs and provide barrier-free connection services.

in addition, the third operation branch regularly conducts special training for station staff and provides on-site follow-up services. at the same time, it manages the use of wheelchairs, reports problems in a timely manner, and performs routine maintenance and replacement to ensure that it can bring more convenience to passengers in a timely manner.

text/beijing youth daily reporter liu yang

editor/gao yan