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all the pictures in this article are from shangguan news

in order to increase the "replacement rate" of charging piles, some new energy vehicle companies have charged "overtime parking fees" to charging vehicles at charging stations in recent years. this is understandable, but recently, some shanghai citizens reported to the "people's voice express" of jiefang daily and shangguan news that some charging stations secretly charge high "parking fees" to car owners without any reminders or clear instructions.

seat fee: 1 yuan per minute

mr. cai is a taxi driver. one morning in early august, he chose xiaopeng motors' fast charging pile to charge at the ground parking lot of ledongli stadium, no. 377 panjing road, baoshan district. after parking, he scanned the qr code on the charging pile, logged into the lianlian charging pro app, plugged in the charging port and went back to the car to wait. he remembered that the app showed that charging was free of parking for 2 hours, so he played with his phone at ease. at about 4 a.m., estimating that the "limited free time" was about to end, mr. cai unplugged the charger and drove out of the parking space. the order showed that he needed to pay 47.12 yuan, of which 29 yuan was the parking fee.

what is a parking space fee? mr. cai quickly looked through the introduction interface of the charging station, only to see that in addition to the description of "charging is limited and exempt, and gates are exempted" in the parking rules, there is another line of small print: "if you do not unplug the gun and leave the parking space within 30 minutes after charging, a parking space fee of 1 yuan per minute will be charged." it turned out that his vehicle had finished charging at 3:46 in the morning. although the parking fee was limited, a "parking space fee" was incurred. "why didn't i receive a reminder to move the car? moreover, this is a suburb, and charging parking spaces are not tight." he also believes that the charging standards for parking spaces are not clearly publicized. "if i park for a night, in addition to the parking fee, won't i have to pay hundreds of yuan in parking spaces?"

mr. cai, a citizen, was charging his car at a car brand charging station at no. 377 panjing road, baoshan district. he did not read the charging instructions about the parking space fee carefully and was charged a parking space fee of 29 yuan.

it is understood that the original intention of charging "occupancy fees" is to increase the utilization rate of charging piles under tight charging resources and avoid hindering the use of other car owners. the reporter found that the charging standards vary depending on the brands and locations of different charging piles. some brands automatically count the length of time occupied within a period of time after full charge, while others dynamically adjust the charging price based on the idle rate in the station. in this regard, some citizens believe that this is an effective means to regulate charging resources, and high occupation fees can discourage the behavior of occupying parking spaces. some citizens also believe that occupation fees can be collected, but they cannot be collected randomly, and the charging standards need to be fully informed and publicized.

why is it not clearly announced? is there an upper limit for the parking fee? mr. cai contacted the app customer service, who said that the charge was a corporate operation of the charging station. he then asked the brand customer service staff of the charging station, who responded that there was a notice about the parking fee at the on-site charging station, implying that mr. cai did not read it carefully. as for the upper limit of the charge, it is set internally, but it is not made public.

reporter's visit: reminders for seat fees are generally not prominent

based on the experience of the above-mentioned citizens, the reporter first searched for new energy charging stations on the map software and found that most of them would only display parking fee information and parking space vacancies, and some would display preferential information, such as charging for a certain number of minutes or a certain amount of electricity, which could reduce the parking fee by 2 hours. there were few reminders of "parking space fees".

the reporter visited several charging stations of different brands offline, and found that most charging piles only had safety precautions and charging operation instructions, but no public notice of the charging standards for parking fees. at other charging stations of the same brand used by mr. cai, such as the underground garage of jinhuan business garden, the reporter saw that the lower left corner of the huge qr code only had a small note about the charging details of the parking fees, and not every charging pile had such a reminder.

relevant prompts usually appear on charging apps, but they are not obvious enough. the reporter downloaded and checked a number of mainstream charging station apps. on the lianlian charging pro platform, the reporter randomly looked through the charging station location information. the "parking rules" column was prominently displayed, and the words "charging free" were also marked in orange, but the specific rules of the free were presented in a gray, smaller font. in the parking lot where mr. cai parked his car, the reporter saw the relevant statement about the parking fee in the free rules - "please leave the charging parking space within 30 minutes after charging stops, otherwise a parking fee will be charged. the parking fee is different from the parking fee. the two are charged independently. the parking fee is based on the venue." another line of small print was attached to explain that the parking fee is 1 yuan per minute.

in the xiaoju charging app, some charging stations separate parking fees and occupancy fees and list the charging standards. for example, xingye taikoo hui has specially marked 0.26 yuan/minute in the "overtime occupancy fee" column, with a single cap of 60 yuan, and the fee is collected by the charging station. clicking on the details can also see a more detailed description of the segmented charges, and certain time periods can be occupied for free.

"in fact, most charging stations will charge a space fee, but not many of them are clearly marked. in order to avoid this extra fee, i usually estimate the time and move the car in time." a car owner told reporters.

the charging station has a small note on the lower left corner of the large qr code indicating the charging fee.

citizens suggest improving charging and public disclosure methods

at present, in addition to new energy vehicle brands setting up proprietary charging stations, various third-party charging station brands are also emerging. as a result, various application software that collects charging station information has also emerged to help users search for surrounding charging station information in one stop. however, the information disclosed by different software varies in detail, and new energy vehicle owners are inevitably misled in understanding the charging rules of different brands of charging stations.

there are many citizens like mr. cai who are unclear about the details of the parking fee but have not received any reminders. citizen mr. yu said that on august 20, he was charging at a brand charging station at 1788 square on nanjing west road. he accidentally fell asleep while waiting and left after more than 2 hours. although the charging station prompted that charging could enjoy a 2-hour free parking discount, he was charged a parking fee of 15 yuan and a parking fee of more than 90 yuan when he left. because he was not reminded of the charges in time, he felt it was unreasonable and appealed to the platform for a refund. the reporter also asked several new energy vehicle owners. some had forgotten to move the car after it was fully charged due to fatigue or temporary office work. some car owners also incurred parking fees because of the failure of the charging facilities midway.

for the same charging station, the information disclosed by different software varies.

the parking fee is a means rather than an end. it is not a fine in essence, and it cannot be a disguised way for companies to increase profits. therefore, when charging, companies should fulfill their obligation to inform users and remind them to move their cars away in time. xiao zhang, a car owner, said based on his own experience: "some charging stations will receive text message reminders or ai phone voice prompts after parking for more than 15 minutes after fully charging. this is more appropriate."

the "shanghai public parking lot (garage) charging facility construction management measures" clearly states: if a charging vehicle fails to leave the dedicated charging parking space in a timely manner after charging is completed, the charging operator can independently formulate charging facility occupation charging standards in accordance with fair and reasonable principles. the parking fee standards for occupied vehicles and the charging facility occupation fee standards should be publicized in conspicuous places at the entrances and exits of public parking lots (garages) and dedicated charging parking spaces. for this reason, some citizens suggested that each supercharging station is generally rebuilt by renting parking spaces from shopping malls, and the parking fee standards can be negotiated with the mall management. the relevant departments can sort out the online and offline publicity of the parking fee standards for mainstream charging stations, refine the capped price and other billing methods, verify the prompt notification methods, and guide companies to charge fees reasonably.

(original title: "1 yuan per minute! the "parking fee" for new energy vehicles is complained to be too expensive, and shanghai citizens suggest improving the fee reminder")

(source: che jianan/shangguan news)

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