news

august 30-september 1, 2024, "the 18th annual conference of chinese hospital directors" was successfully concluded in wuhan. with the theme of "anchoring new quality productivity", this annual meeting discussed technological innovation, refined management and concept transformation in the field of medical and health through a series of special forums focusing on new technologies, new scenarios and new paradigms, providing innovative momentum for the high-quality development of public hospitals in the new era.

opening ceremony of the 18th annual conference of chinese hospital directors

at the opening ceremony, zhang zhihui, executive director of the magazine "chinese hospital directors", emphasized in his speech: new quality productivity is a new productivity form that represents new technologies, creates new values, fits new industries, and reshapes new momentum. "focusing on the new quality productivity of medical care" is the theme of today's forum, and it is also the core proposition of the current and long-term development of the medical industry.

zhang zhihui, executive director of chinese hospital directors magazine, delivered a speech

　　new quality productivity includes innovations at the technological and business model levels, as well as innovations at the management and institutional levels.as medical reform enters a critical intensive period, how to accurately build a continuous medical service system that can not only meet the hospital's operational needs, improve the efficiency of medical staff, but also effectively respond to patients' expectations for incremental services has become the only way for public hospitals to move towards high-quality development.

among the exhibitors, in addition to many pharmaceutical companies, the ai-enabled full-course disease management platform, weimai, was particularly eye-catching. ma weihang, president of the zhejiang provincial hospital association, visited the site and spoke highly of weimai's innovative service model for increasing patient volume. many guests at the conference stopped to exchange ideas and expressed their opinions on the ai-enabled full-course disease management platform jointly created by weimai and public hospitals.a continuous patient incremental medical service system that combines online and offline, in-hospital and out-of-hospital, random to exclusive, single to periodic, and artificial to intelligentgive high recognition.

ma weihang, president of zhejiang hospital association, visited the booth for guidance

at the weimai booth, hospital managers discussed the pain points in building post-diagnosis, post-hospitalization, post-operative and post-examination management service systems:

on the one hand, in response to the high dropout rate of patients after leaving the hospital, many hospitals have actively tried to set up call centers and post-diagnosis follow-up centers, and use social tools such as wechat to build a bridge of communication between doctors and patients. however, the frequency of doctor-patient interaction is insufficient, the management efficiency is low, and the patient experience is poor.

on the other hand, in order to deepen the connotation and extension of medical services, various hospitals have actively formed teams and made great efforts to build chronic disease management centers and special disease management centers, etc., and are committed to providing patients with more meticulous, coherent and orderly periodic medical services. however, in the exploration and practice, they generally face difficulties such as lack of operational experience of medical staff, imperfect operational strategies, and difficulties in service performance, which makes it difficult to improve patient retention and follow-up rates.

more importantly, the lag in the construction of performance incentive mechanisms has also affected the enthusiasm and participation of medical staff, which undoubtedly casts a shadow on the sustainable development of refined patient management.

in this context, weima uses a "combination punch" of technology + operations to help public hospitals build a continuous medical service closed loop that runs through "pre-hospital, during-hospital and post-hospital", enabling hospitals to "optimize existing services and increase incremental services", improve hospital service quality and efficiency, improve patients' medical experience, increase medical and nursing service income, and promote hospitals to move towards a high-coverage, strong-operation, and more precise refined hospital management model.

hospital managers exchange opinions with weimai full-course disease management experts

it is understood that after 9 years of exploration, weima has explored the full disease management model with more than 500 public hospitals, covering more than 1,000 disease management paths and managing 3 million patients. these practical experiences have brought new operational management ideas to the participating hospital managers.

take enze medical center (group) as an example. in the past 7 years of cooperation with weimai, through the implementation of projects such as "health management of women and children throughout the life cycle" and "full course management after diagnosis", the services cover 26 departments including obstetrics, gynecology, thyroid and breast surgery, covering 37 sub-diseases, and the hospital's service satisfaction has remained stable.more than 98%; inter-departmental referral rate (obstetric delivery to pediatric outpatient clinic)from the original 30% to more than 70%; hospitalization rate of key disease group (positive breast and nail biopsy pathology)from 57% to 78%,these data fully verify the effectiveness of the whole disease management model in improving service quality, optimizing patient compliance and improving patient medical experience.

it is worth mentioning that during the annual meeting,careal, the first smart health management application in china independently developed by weima, made its first public appearance.it can provide multi-format health advice, disease risk assessment and early warning based on user interaction content, and recommend suitable doctors and continuity services to patients, bringing broader incremental service value to public hospitals.

going to the "new" and going far with "quality". this annual meeting of deans points out the direction for the high-quality development of public hospitals, actively integrates the medical resources within the hospital with external innovation elements, continuously introduces new concepts, technologies and management models, promotes the reengineering of medical service processes, reconstruction of rules, shaping of functions and establishment of new systems, and accelerates the formation of new quality productivity of unique hospitals. this is an urgent task facing public hospitals.

(dazhong.com)