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according to statistics from chezhi.com, a leading domestic platform for collecting information on defective automobile products, chezhi.com received 14,647 valid complaints from car owners in august 2024 (including 14 complaints from third-party platforms), up 13.5% from the previous month and down 18.1% from the previous year. from january to august this year, the cumulative number of complaints has exceeded 110,000, up 13.3% from the same period last year.

data shows that the valid complaints received by chezhi.com this month involved 930 models, of which 235 models received double-digit complaints. in addition, chezhi.com received 14,457 responses from automakers this month (including responses to some complaints from previous months). after removing information where the complainant voluntarily applied to withdraw the complaint because the automaker resolved the issue properly, the top 30 car series (models) with the most complaints in august 2024 are ranked as follows:

in august, domestic auto complaints saw a "two-year increase", reaching the second highest point of the year. more than 80% of the models on the list saw an increase in complaints month-on-month, and some models even doubled. the number of complaints about chery tiggo 9 increased by more than 2.6 times month-on-month this month, ranking at the top of the top30 complaint list for the first time, with complaints concentrated on "suspected reduction in configuration". some car owners reported that the manufacturer reduced the configuration of the on-board millimeter-wave radar without informing them of the tiggo 9 model they purchased, resulting in some assisted driving functions not being able to be used normally. as of press time, the manufacturer has not yet provided a reasonable solution, resulting in continued high complaints.

highlights of this month's domestic automobile complaint data:

in august, the number of complaints about joint venture brands increased by 18.5% month-on-month, and the proportion of complaints continued to expand, up 2.3 percentage points from july, setting a new record in the past six months. during the same period, the number of complaints about domestic brands also increased slightly month-on-month, but the proportion of complaints decreased, down 1.8 percentage points month-on-month.

this month, except for french and korean brands, the number of complaints against all other national brands increased month-on-month. among them, american brands still had the highest increase, up 25.7% from july, and both the number of complaints and the proportion reached a new high this year. in addition, the number of complaints against japanese brands also increased by more than double digits month-on-month, and the increase in complaints mainly came from some toyota brand models.

in august, the number of complaints about medium and large cars exceeded 1,000 again, up 26.7% from july, leading the growth rate of other vehicle attributes. in addition, the number of complaints about medium-sized suvs also increased significantly this month, up 19.8% month-on-month, and the increase in complaints mainly came from a certain domestic brand new energy vehicle. during the same period, large suvs became the vehicle attribute with the largest month-on-month decrease in complaints, down 27.8% from july.

the 2021 models showed unusual changes this month, with complaints increasing by 17.4% month-on-month, mainly concentrated in some domestic and japanese brand models. more than half of 2024 has passed, and the number of complaints about 2024 models has also reached its peak this year, up 27.9% month-on-month. the increase in complaints is related to some domestic brand new energy models.

this month, the number of complaints about gasoline vehicles once again approached 10,000, up 13.6% from the previous month, and the proportion of complaints was basically the same as last month, still accounting for the majority of energy complaints. it is worth noting that the number of complaints about hybrid vehicles doubled from the previous month, and the proportion increased by about 1.7 percentage points. complaints were concentrated in some japanese brand models. in addition, the number of complaints about pure electric vehicles rose for two consecutive months, up 11.9% from july, but the proportion fell slightly.

the complaints received by chezhi.com are mainly divided into quality issues, service issues, other issues and comprehensive issues. in august, the number of complaints about quality issues exceeded 10,000 again, setting a record high for the year, up 13.8% month-on-month. it is worth noting that the number of complaints about other issues has continued to rebound, up about 20% month-on-month, showing a strong trend of a comeback, and the increase in complaints comes from some domestic and japanese brand models.

among the complaints about quality issues in august, the number of complaints about steering system failures continued to grow, up 65.6% month-on-month, becoming the second largest quality issue, accounting for nearly 1/5 of the total. the specific failure points are concentrated in "steering noise" and "steering wheel misalignment", which are related to some american brand models.

in august, except for sales fraud and other service issues, the number of complaints about other service issues increased month-on-month. among them, the number of complaints about service attitude increased the most, up 32.3% month-on-month. the specific complaints were "not solving the problem" and "arrogant attitude", which were related to some hot-selling models of domestic and german brands.

judging from the proportion of other complaints in august, "price changes" are no longer the only issue, and the proportions of "suspected reduction in configuration", "suspected design defects" and "disputes over the iteration of new and old models" have all increased significantly. in particular, the proportion of "disputes over the iteration of new and old models" has soared from 1.3% in july to 12.9%, and the increase came from some independent brand new energy models.

since its inception, chezhi.com has been committed to becoming the preferred third party for car owners and car companies to coordinate and resolve consumer disputes. the ultimate goal is to encourage companies to pay attention to product defects and actively resolve more reasonable demands of car owners. according to statistics from chezhi.com, in august 2024, there were 5,222 complaints that were properly resolved by the manufacturers, and the complainants voluntarily applied to withdraw the lawsuit. data shows that in august, there were 75 car companies with a complaint response rate of 100%, a decrease of 4 from the previous month, and another 14 car companies had a response rate of 90% or more. overall, car companies are paying more and more attention to the rights protection demands raised by consumers through chezhi.com, which fully highlights the huge influence of chezhi.com in mediating and handling automobile after-sales service disputes.