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"after-sales service doesn't even provide spare parts," "you have to pay for repairs during the warranty period," "no one in the service group has responded," ... recently, many hycan car owners reported that the car company has stopped operating and there is no after-sales service. mr. zhang, a car owner in yunnan, told a reporter from dute news that the hycan z03 system he purchased has started to malfunction recently, and the salesperson who bought the car has resigned, and the local 4s store has also withdrawn. "when i bought the car, the brand promised a 5-year or 500,000-kilometer warranty, but now it's only been more than a year and there is no after-sales service at all."

on august 28, a reporter from dute news called the official customer service hotline of hechuang auto several times, but no one answered. the reporter visited several hechuang auto stores in shenzhen and found that some stores had stopped operating. an offline salesperson told the reporter, "no one has answered the 400 phone these days. the system is being upgraded."

after-sales service and spare parts supply stopped

the faulty vehicle could not be repaired for months

the car owner, mr. zhang, said that he bought a high-end version of the hiphi z03 in june last year. recently, the car computer system malfunctioned and entered the single-pedal mode. he found the salesperson who bought the car at that time and learned that the other party had long since resigned. in a chat record provided by mr. zhang, the resigned salesperson said, "the car now has nothing you need, and there are no spare parts. a customer's car broke down for almost a month, and there are no spare parts to replace it."

the former sales staff of hycan auto said that after-sales problems could not be solved.

many complaints about hechuang cars on the black cat platform also reflect the difficulties many hechuang car owners face in after-sales service. one car owner mentioned in his complaint that after a vehicle collision in mid-june, he sent his car to a hechuang 4s store for repair. however, the manufacturer has been refusing to provide parts to the 4s store on the grounds of "internal adjustments of the car company and suspension of logistics operations", resulting in the vehicle being unable to be repaired. "the car door is already rusty, and if we wait any longer, it will rot through."

hycan car owners complained about warranty and after-sales issues.

the dute news reporter called the official customer service hotline but was unable to get through to a human service representative. the automated voice kept repeating:"regarding vehicle maintenance, agency, and operation, we are now integrating and adjusting. if there is any latest news, we will notify you on the official website. thank you for your understanding."

in addition to after-sales repair issues, many consumers also complained about the non-refund of deposits. mr. zhou, a consumer in nanjing, said that he paid a 5,000 yuan deposit in april last year, and the salesperson promised that it could be refunded. more than a year has passed, and he still has not received a refund.

new cars are still on sale, gac denies "covering the bottom"

on august 28, a reporter from dute news visited three hycan auto stores located in longgang district, luohu district and futian district of shenzhen. among them, two stores in longgang district and futian district have ceased operations, while the experience center in luohu district is still in operation.

the reporter asked the salesperson of the store about after-sales problems as a consumer. the other party said that the experience center is a franchise store and is operated separately from after-sales. the experience center is only responsible for front-end sales, and the customer service hotline is unavailable due to system upgrades at the end of the month. afterwards, the salesperson promoted the hycan car to the reporter and said that a 20% discount would be offered. when the reporter raised concerns about the warranty and after-sales service, the salesperson said, "hycan is backed by gac. as a sub-brand of gac, even if there is a problem, gac will supply parts and guarantee after-sales service."

will gac cover the after-sales problems of hycan? a reporter from dute news asked gac group for confirmation, and the staff replied:"gac is only a small shareholder. hycan does not belong to gac, and we are not responsible for after-sales service."

public information shows that hycan auto was formerly known as gac nio, which was jointly established by gac new energy and nio in the early days and later changed its name due to equity changes. according to tianyancha information, the largest shareholder of hycan auto technology co., ltd. is guangdong zhutou intelligent technology investment co., ltd., with a shareholding ratio of 68.55%; gac aion new energy automobile co., ltd. is the second largest shareholder, with a shareholding ratio of 20.54%; guangzhou automobile group co., ltd. holds a shareholding ratio of 4.45%.

hechuang automobile technology co., ltd. shareholder information.

equity frozen exceeds 40 million yuan

as early as april this year, an employee of hycan auto revealed on the workplace social platform maimai that he only received basic salary that month and his performance salary had not been paid, resulting in a one-third reduction in his actual salary.

it is reported that hycan has implemented the hycan employee stock ownership plan in batches from 2018 to 2021, completed the subscribed capital, and a total of more than 50 people were forced to follow up, involving an amount of more than 100 million yuan. a former hycan employee revealed to a reporter from dute news that the company's directors and experts all participated in the stock ownership plan. regarding the current situation of hycan, the employee said that the after-sales service has been completely disbanded, and employees are still defending their rights and asking for wages.

according to tianyancha information, hychuang automobile technology co., ltd. recently added 7 equity freeze information, with a total frozen equity amount of 41.16 million yuan. poor sales may be the main reason for hychuang automobile's "thunderstorm". according to statistics, hychuang automobile has released 4 models so far, and the total sales in 2022 and 2023 are less than 20,000 vehicles.