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According to Fast Technology on August 25, 360 Chairman Zhou Hongyi recently wrote:

Regarding the watch, we summarized and reflected on it.At that time, there were two ideas for making products. One was to write the questions in stone and give users a standard answer written in advance.

This method is the simplest and least error-prone for us, but we feel that it is of no help to children and there is no point in memorizing the answers, so the product manager chose another way - using public information on the Internet.

I originally thought there would be no mistakes, because domestic websites have been cleaning up bad content, but I didn't expect that some answers with incorrect values ​​would still be allowed in.

So in order to punish the product managers, I arranged for them to answer customer service calls for a month, or handle user messages in my comment section. In fact, this is not a punishment, but a reward.Let them have more contact with users and listen more to their voices.

Previous reports showed that Zhou Hongyi had released a video to apologize to the public for the incorrect questions and answers on the 360 ​​children's watch.

Zhou Hongyi said that after a quick check, the watch with the problem was an old version from May 2022, and because it did not have a 360-degree model installed, it answered questions not through artificial intelligence, but by crawling information from public websites on the Internet.

At present, 360 has quickly completed the rectification, deleted all the harmful information mentioned above, and is upgrading the software to an artificial intelligence version.