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"Please don't be surprised if you see a humanoid robot greeting you warmly, taking a number for you at the queue machine and providing diversion and guidance services in the bank lobby in the future." A relevant person in charge of the Financial Technology Department of the Shanghai Branch of China Construction Bank introduced that the bank is conducting "pre-job training" for humanoid robots to promote the full implementation of the humanoid robot bank lobby manager scenario.

Recently, the first intelligent humanoid robot bank lobby manager scenario training base in China was officially opened at the Shanghai Pudong Branch of China Construction Bank. The base will serve as an important training venue for humanoid robot bank lobby manager scenarios, helping to improve the practical application capabilities of humanoid robots and promote the implementation of key technologies, important products and key scenarios.

Service is more efficient and more interesting

In the bank lobby, customers are asking business questions to a humanoid robot, which gives accurate answers and provides customers with detailed business guides and operating procedures. On the other side of the lobby, a humanoid robot is guiding customers to the appropriate business window or self-service equipment based on their specific needs. The construction of the humanoid robot bank lobby manager scene not only brings a novel service experience to customers, but also improves the efficiency of banking services and customer satisfaction.

"The humanoid robot bank lobby manager scenario adopted an open innovation training model for the first time. The humanoid robot was placed in a real bank lobby environment, interacted with customers, and received training on various business consultations and service operations." A relevant person in charge of the Financial Technology Department of the Shanghai Branch of China Construction Bank said that this training method close to actual applications helps robots adapt to complex and changing banking service scenarios more quickly and improve service quality and efficiency. At the same time, customers can also participate in the robot's training process through dialogue and interaction.

Compared with manual service scenarios, the humanoid robot bank lobby manager scenario has unique advantages. According to the relevant person in charge of the Financial Technology Department of the Shanghai Branch of China Construction Bank, the humanoid robot bank lobby manager can quickly handle repetitive tasks, reduce user waiting time, and continuously provide standardized services to ensure service quality. In addition, as technology continues to develop, this scenario can provide more interesting and personalized innovative services to meet the diverse needs of customers.

The construction of the humanoid robot bank lobby manager scene is inseparable from strong technical support. It is reported that these robots not only have a highly bionic body structure and anthropomorphic motion control capabilities, but also use advanced visual depth positioning technology to accurately identify the environment and objects, and simulate human arm movements through fine upper limb movements. At the same time, combined with natural language processing, voice recognition, expression and action synthesis technology, the robot can provide consulting and guidance services more naturally and smoothly, greatly enhancing the intimacy and realism of human-computer interaction.

Practicality needs to be improved

Although humanoid robots have a wide range of application scenarios, in actual scenarios, especially as a bank lobby manager, they need to interact with people, and their practicality still needs to be further improved.

"Although humanoid robots have the appearance and mobility of humans, and even have computing power that exceeds that of humans, they are still somewhat clumsy when doing human work." According to a relevant person in charge of the Financial Technology Department of the Shanghai Branch of China Construction Bank, the current humanoid robot bank lobby manager scenario faces two major challenges: first, the robot's emotional understanding is limited, and it is difficult for it to understand the user's feelings and emotions like humans; second, when faced with complex or sudden situations, the robot lacks the ability to respond flexibly.

At present, humanoid robots have initially mastered the standardized service processes such as lobby business consultation, customer diversion, queuing machine number collection, and welcoming etiquette. However, in complex scenarios such as providing personalized services for elderly customers, financial product recommendations and financial consulting, and responding to emergencies, robots still need to be further trained and optimized. A relevant person in charge of the Financial Technology Department of the Shanghai Branch of China Construction Bank said that in the future, the Shanghai Branch will continue to expand the depth and breadth of the application of humanoid robot lobby managers by exploring and innovating new processes and new models in business outlets and even the entire financial services field.

(Science and Technology Daily)