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Qingdao Daily/Guanhai News: From flight inquiries, online check-in to baggage tracking, from indoor navigation to boarding reminders, the digital comprehensive service platform with full "skill points" provides passengers arriving and departing from Qingdao Airport with convenient and user-friendly online functions and comfortable and intelligent travel service experience.

One-stop fast travel, creating a smart flight map

Qingdao Airport's digital comprehensive service platform creates a "one picture" of smart flights based on the four major scenarios of passenger departure, arrival, transfer, and airport pick-up. Through data classification, algorithm analysis, and integrated application, it runs through 9 flight nodes from check-in start, check-in end, boarding start, boarding end, expected take-off, actual arrival, aircraft docking, baggage collection, and estimated departure, realizing real-time dynamic display of the passenger's flight process and improving the digital service experience of Qingdao Airport passengers.

Since its launch in January 2024, the platform has continuously optimized the experience process and extended the service chain. It has now realized special features such as online flight extension, baggage reservation, and indoor AR navigation. Passengers only need a few simple steps to enjoy the full process of intelligent services from departure to arrival through the "Qingdao International Airport" WeChat applet, which greatly improves the convenience and comfort of travel. For example, for online reservations for luggage storage, passengers can choose different box/cabinet specifications and storage time online according to their itinerary and the number of luggage, and the platform will automatically calculate the storage price. After the reservation is successful, the airport luggage storage will receive the passenger's reservation information and reserve the storage box/cabinet in advance to reduce the waiting time for passengers.

Single-day visit growth exceeds 80%, "big data" in special weather protection

Since entering the peak summer season in July, the number of passengers in Qingdao's civil aviation passenger transport market has continued to rise. To ensure smooth and worry-free travel for passengers, Qingdao Airport has improved the passenger travel service experience through intelligent means. Based on a series of different scenarios such as check-in security, commercial and service facilities, and ground transportation, it has built a map engine, positioning service, and indoor location service database to achieve more than 3,000 precise points in the terminal, providing passengers with "one-click direct access + real-time and accurate" indoor navigation services to instantly meet passengers' needs for location information.

In the face of special weather conditions such as heavy rain, Qingdao Airport fully utilized the powerful information aggregation and push advantages of the digital integrated service platform, with efficient scheduling and intelligent push. On the basis of real-time update of flight information, it pushed accurate information to passengers through the boarding reminder function to ensure that passengers can grasp the flight dynamics at the first time, so that passengers can feel the "humanized" and "intelligent" warm care from Qingdao Airport at the moment of sudden storms. According to statistics, the number of visits on July 22 increased by more than 80% compared with the previous day, the number of new users increased by 350%, and the number of accurate reminder messages pushed by the platform increased by 12 times.

In the next step, Qingdao Airport will always practice the concept of "sincere service", continue to delve into user needs, and constantly optimize platform functions to provide more intelligent, convenient, and considerate services to ensure high-quality air travel for every passenger. (Qingdao Daily/Guanhai News reporter Zhou Jianliang correspondent Tian Kun)