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News on August 7, local time in the United States on Tuesday,MicrosoftagainstDelta AirlinesThe company is called "MicrosoftBlue Screen"The incident formally responded to the accusations made. Microsoft pointed out that Delta Airlines transferred thousands ofFlight cancellationsThis improperly places the blame on Microsoft, which clearly exaggerates Microsoft's actual responsibility in this incident.

In correspondence between lawyers for both companies, Microsoft said Delta was trying to deflect attention from its own operational problems by blaming the tech giants.

Mark Cheffo, a partner at Dechert, which represents Microsoft, wrote to David Boies, the attorney representing Delta Airlines, claiming that the latter's statements in public statements and legal letters were "incomplete, false, misleading and damaging." In the letter, Cheffo emphasized: "The actual situation is very different from the misleading picture you (Boies and Delta Airlines) are trying to construct."

In mid-July, cybersecurity company CrowdStrike pushed a flawed software update to Microsoft Windows users, causing multipleairlineMany corporate computer systems, including those of the United States and Japan, were paralyzed. Although most airlines quickly resumed operations, Delta Air Lines experienced several days of difficulties, canceling more than 5,000 flights in four days, accounting for more than a third of its total flights.

Delta Air Lines CEO Ed Bastian estimated that the incident cost the company about $500 million. He then announced that he had commissioned Boies Schiller Flexner to file a lawsuit against Microsoft and CrowdStrike. CrowdStrike refuted the allegations this week.

Microsoft also said through its lawyers on Tuesday that although it expressed "sympathy" for Delta Airlines and its customers, Microsoft firmly believed that it was not at fault and had repeatedly offered to provide free assistance after the outage. Microsoft repeatedly made this offer within five days from July 19 to 23, but unfortunately it was rejected by Delta Airlines.

The letter disclosed that Microsoft CEO Satya Nadella had contacted Bastian on July 24, but has not received a response so far. At the same time, CrowdStrike also pointed out that Delta Airlines also rejected or ignored its offer of assistance.

Microsoft further said that Delta's refusal to accept help may be related to the company's serious challenges in managing the computer system for crew tracking and scheduling, which is being maintained by third-party service providers including IBM. Microsoft also criticized Delta for lagging behind in the application of information technology, saying in the letter: "Our initial assessment shows that Delta has clearly failed to fully modernize its IT infrastructure compared to its competitors, which is not conducive to the customer experience and has not effectively supported the work of pilots and flight attendants."

Delta issued a statement on Tuesday refuting Microsoft's accusations. The company said: "Delta has long been committed to providing customers with safe, reliable and high-quality services, and has invested heavily in IT operations and capital expenditures since 2016."

Earlier, Boyce wrote in a July 29 letter to Microsoft Chief Legal Officer Hossein Nowbar: "We have good reason to suspect that Microsoft failed to fulfill its contractual obligations and that Microsoft was grossly negligent, or even intentional, in the erroneous update released by CrowdStrike, which directly led to the crash of the Windows system."

Microsoft, for its part, asked Delta to properly preserve all documents and materials related to the flight disruptions, and made it clear that if Delta chose to take legal action, Microsoft would "vigorously defend itself."