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Recently, it was reported online that a Shanghai Airlines flight from Haikou to Shanghai Pudong was delayed due to waiting for foreigners to board the plane. At 10:00 on July 27, Shanghai Airlines responded through its official Weibo account.

Shanghai Airlines said that the company's Haikou-Shanghai Pudong FM9256 flight was originally scheduled to take off at 13:35 on July 26, but was delayed due to the typhoon weather on the route. During the process of organizing passengers to board the plane at 15:00, the estimated departure time was delayed to 16:41. The company's check-in staff arranged for some passengers on the same flight segment who might miss the Pudong International transfer flight due to the typhoon weather to board the plane according to the procedures, and organized boarding at 15:51. The flight took off at 17:13 due to weather conditions on the route. At the same time, the company actively carried out on-site and post-event service communication and delay remediation work.

Shanghai Airlines said that the company deeply apologizes for the flight delay, inaccurate on-site information communication and the poor experience of passengers. The company has always regarded ensuring flight safety and protecting the rights of passengers as the top priority of its work. It will comprehensively review the operation and guarantee process, focus on optimizing the passenger service process and information communication mechanism, and strive to improve the level of passenger service guarantee under abnormal weather conditions, so as to provide a better quality and punctual travel experience.