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According to a report by Fast Technology on July 15, domestic media reported that some users reported that their parents were overcharged for caller ID fees by China Mobile for the past eight years, and the accumulated fee of 6 yuan per month could not be refunded.

The report mentioned that if this user did not check the mobile phone bills for his parents, he would accidentally discover that the elderly have been charged 6 yuan per month for the "caller ID" value-added service fee.

This topic quickly became a hot topic, and many netizens said that they were unaware that the caller ID fee had been cancelled and they were still charged 6 yuan every month.

According to China Mobile's public statement in 2022, they have stopped selling "Caller ID" charges across the entire network since April 1, 2016.

Can the caller ID fees collected since 2016 be refunded? China Mobile said that the charging standards for the old packages are different from those for the new packages. For example, some old packages charge 0.15 yuan per minute for calls, while the new packages charge 0.25 yuan per minute. Users have already enjoyed the discounts of the old packages.

Therefore, other fees included in the old package cannot be refunded separately. Some users' old packages may be relatively favorable. If you change to a new package, you will no longer be able to modify it back to the old package. In short, "cannot be refunded".

Earlier, many users complained that it was difficult to downgrade China Mobile's tariffs, that the 8-yuan "number-keeping" package had numerous restrictions, and that the service would not be processed without complaints.

China Mobile also responded: Generally speaking, there will be a text message notification for deductions. If you are a user of an old package, you can consult customer service to apply to cancel the caller ID fee, "and you can cancel it directly by calling customer service."