stick to your post during the holidays and build a service bridge for weihai china unicom with professionalism and enthusiasm丨part 5 of the series of reports on "welcoming the national day and responsible for weihai china unicom in action"
2024-10-05
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"hello, this is weihai china unicom. have you consulted about the package traffic before?" on october 3, walking into the lobby of weihai china unicom's customer service department, staff member duan mingzhu and several colleagues still stayed at their posts here, providing services during the holidays. citizens are provided with timely and quality services.
the customer service department of weihai china unicom faces customers directly and faces a variety of customer inquiries and needs every day. duan mingzhu and his colleagues can always provide solutions quickly and accurately.
it has been more than ten years since duan mingzhu started working in this position. she has stayed in this position for countless days and nights, but she still maintains her enthusiasm. in duan mingzhu's heart, customer satisfaction is always her biggest pursuit. she knows that every customer's satisfaction is an affirmation of china unicom's brand and the greatest encouragement for her work. therefore, she always listens to her customers attentively, solves their problems with emotion, and supports her customers' development. her hard work and dedication not only won widespread praise from customers, but also won more business opportunities for the company.
fighting alongside duan mingzhu was cong longjiao. in addition to her busy work, cong longjiao never forgets self-improvement and growth. she actively participates in various training and learning activities to continuously improve her business capabilities and overall quality. she knows very well that only by continuous learning and continuous improvement can we keep up with the times and better serve customers.
in weihai china unicom, customer service specialists like duan mingzhu and cong longjiao use their professionalism, efficiency and enthusiasm to build a close bridge between china unicom and customers. they used practical actions to interpret the responsibility and responsibility of china unicom people, and also contributed to china unicom's high-quality brand services.
the person in charge of the customer service department of weihai china unicom said that front-line customer service staff must remain highly focused at all times and have both service enthusiasm and professional skills. they have always adhered to the service concept of "quickly solving problems and conveying warmth through voice", always maintaining an efficient and professional working attitude, and using their real actions to exchange their hundreds of attentiveness for customer satisfaction. (source: weihai china unicom)
