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"if you go to peking university east gate station of line 4, you can transfer to line 4 and arrive directly. it is very convenient!" jiang xiaocui was guiding passengers on the transfer path in front of the block guide map in the station hall. during the national day holiday, the number of passengers traveling with their families increased significantly. as a high-speed rail connection station, fengtai station of metro line 16 saw a significant increase in passenger flow. as a station attendant at the station, jiang xiaocui is the position closest to passengers and has an excellent knowledge reserve. , enthusiastic service attitude and polite service language are her essential skills.

at 5:05 in the morning on october 4, with the arrival of the first batch of passengers, the day's operation also kicked off. jiang xiaocui and his colleagues worked hard to ensure the smooth travel of passengers. at 7:30 in the morning, jiang xiaocui is in front of the station information desk, holding a guide card in hand, providing guidance services to passengers. at this time, she spotted a foreign passenger wandering in front of the ticket vending machine. with many years of work experience, she realized that the foreign passenger must be in need of help, so she quickly stepped forward with a translator. after getting to know the foreign passengers, she learned that they wanted to go to beigongmen station, but they didn’t know how to buy tickets and transfer. she quickly helped the foreign passengers buy the tickets. she was afraid that the passengers would not remember them, so she even drew a simple travel route map. she also brought the foreign passengers to the platform to wait for the bus. after the foreign passengers got on the bus, they stretched out their fingers and gave her a thumbs up.

at 13 o'clock at noon, jiang xiaocui, who was about to change his duties and go to dinner, saw a passenger in a wheelchair alone in the station hall, preparing to enter the station to take the subway. she quickly walked forward and learned that the passenger planned to go to wanpingcheng station on line 16, so she said, "let me help you!" she pushed the passenger in the wheelchair up the escalator in the station hall. after arriving at the platform, she talked with the platform colleagues on duty cooperated with each other to prepare ferry boards and guide passengers to the platform doors corresponding to the wheelchair-only areas of the carriages to wait. after the train stopped, jiang xiaocui placed the ferry board, pushed the wheelchair onto the train, and guided other passengers to avoid it from time to time. all actions were done in one go, "sorry for causing trouble to you." the door slowly closed amidst the thanks of the passengers, and then the platform colleagues on duty immediately reported the situation to the comprehensive control room, which informed the destination station over the phone to respond. jiang xiaocui also went to the station lounge for lunch with peace of mind.

behind the meticulous work is the daily accumulation of knowledge and skills. in order to better serve passengers, jiang xiaocui will learn about the city's tourist attractions, large enterprises, hospitals, schools and other information in her spare time, and build a vivid living map in her mind. after being seconded to fengtai station on line 16, she would go around to check and understand the surroundings during her breaks. due to her thorough preparation, she was confident. no matter what the passengers asked, she could answer them immediately and provide passengers with the latest information. , the most accurate travel information.

during holidays, many passengers at fengtai station on line 16 come to beijing for the first time, carry large luggage, and are not familiar with the station and its surrounding environment. in the station hall, you can always see jiang xiaocui's busy figure. she keeps walking and talking, answering passengers' inquiries; when she sees passengers with mobility difficulties, she will take the initiative to ask if they need help; she reminds those traveling with children passengers should hold their children tightly when getting on and off the bus; guide passengers traveling with strollers to take the escalator... these seemingly simple reminders indeed incorporate service details into every aspect of the work. during the national day holiday, she will continue to be on the front line and provide services to passengers wholeheartedly.

text/beijing youth daily reporter liu yang