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recently, cover news has continuously reported on the chaos of major online platforms selling suspected smuggled bird's nests and bird's nests containing excessive nitrite, which has aroused widespread public concern. many media outlets reprinted the report and distributed commentaries, calling on platforms and functional departments to actively assume regulatory responsibilities.

on september 29, reporters noticed that bird's nests were still on sale on e-commerce platforms such as taobao, pinduoduo, and jd.com. there was a large amount of relevant peddling information on kuaishou and xiaohongshu. some douyin accounts involved had their names changed or disappeared, but there are still douyin live broadcast rooms selling maoyan.

the reporter contacted the store as a consumer to settle the claim. some stores changed their names and binding licenses on the spot, and ignored them after replacing them with new "vests." taobao customer service said that the stores involved were closed without paying the deposit and could no longer be contacted, and taobao paid the compensation on their behalf. 200 yuan shopping voucher.

after the market supervision bureaus in many places intervened in the investigation, they told reporters that no one actually operated these merchant registration places. "we wrote to the platform to request assistance, but there was no reply. it cannot be solved by the market supervision bureaus in one region and one region. these online platforms need to be issued together." force."

account involved

some accounts "changed their vests" on the spot to avoid claims.

a store said it could not prove that the bird's nest in question came from the store.

during previous investigations and evidence collection by reporters, multiple accounts on the douyin platform, such as "guo xiang's treasure", "niaojie bird's nest nourishing shop", "xizhan bird's nest", "bird's nest factory wholesale zhan yantang", and "jinqiu yan", have repeatedly posted videos or selling mao yan and dong yan in the live broadcast room.

the reporter submitted ten bird's nests purchased from the above-mentioned stores for inspection, and found that the nitrite content exceeded the standard by dozens or hundreds of times, or the amount of mold exceeded the standard by 220 times.

on the 29th, the reporter contacted the above-mentioned account and store as a consumer to provide feedback on the bird's nest inspection information and suspected smuggling of raw bird's nests, and inquired about claims settlement.

the customer service staff of "guo xiang's treasure" requires consumers to provide traceability code scanning information to verify which supplier the goods come from. the reporter provided an unboxing video and test report, and said that after taking samples of the products for inspection and returning the remaining goods, there was feedback that the bird's nest had a serious musty smell. the other party said that the qr code in the video was blurry and it was impossible to scan the code to trace the source. "the order link showed that the product was yan jiao, and what you sent back was a triangular yan jiao, which does not match the product."

the reporter said that when the product was sold in the live broadcast room, a "price change link" was posted, and the order title also indicated a "price change link." the product displayed in the live broadcast room and the product in the link were not the same type. the other party denied it and said: "this is a normal link, not a price-changed link."

during the investigation, the reporter found that "price change link" is a common sales operation in live broadcast rooms, that is, one product is displayed in the live broadcast room, but the order link displays another product. reporters once raised questions about this in the live broadcast room. several anchors explained that because they had scarce bird's nests, the quantity was only one or two kilograms, and they could not take pictures and set up links separately. "when you place an order and change the price link, what you actually receive is the live broadcast." goods between.”

the customer service of "niaojie bird's nest nourishing shop" repeatedly claimed, "we attach great importance to the quality of our products and provide you with quality assurance, so you can buy with confidence." it also refused to respond to questions about excessive nitrite and suspected illegal sales of bird's nests.

the customer service staff of "zhanyantang bird's nest nourishing store" said they did not understand the reporter's question and renamed the account associated with the product to "a rose" on the spot. the reporter gave the other party a screenshot of the account’s previous name, the store it had been bound to, and the business license, but the other party still denied that it was related to the business information.

the taobao store "malaysian self-produced and self-sold bird's nest" is currently closed. the reporter contacted the reporter multiple times through private messages but received no response.

one account is bound and associated with the information of four business entities (screenshot of douyin)

mr. zhu, a bird's nest practitioner, said that using price change links and frequently changing names and business information are common methods used by these sellers to avoid being traced by consumers. "for price change links, ordinary consumers would not think of having to record the screen or take an unboxing video. even if you take these photos, because the shooting is not professional, you can't prove that the goods in your hand are the ones he sent to you, nor can you prove that the goods you sent for inspection are his goods, let alone sell the goods and close the store directly. it's impossible to contact him on the road. if there is no serious accident, no one will chase him to the end. "

involved platform:

suspected smuggled woolen swallows continue to be sold on multiple platforms

taobao refuses to accept interviews, "willing to compensate with 200 yuan shopping vouchers"

after the relevant reports were published, they attracted widespread attention. many media reprinted the reports and issued commentaries calling for food safety supervision. many readers posted stories about having purchased "problem bird's nests" under the promotion of anchors, but faced various obstacles in safeguarding their rights.

consumer ms. xu said that she often watched similar live broadcasts, "i didn't know much about bird's nests at first, but i thought the anchor's promotion was reasonable. i bought 100 grams and came back to try it. when i opened the package, i found a musty and pungent smell. the customer service said it was normal. just let it dry for a while.”

ms. xu said that after seeing many media reports recently, she was worried about the adverse effects of feathered bird's nests on her and her baby. after she reported it to the platform, the customer service told her, "whoever makes the claim will provide evidence. let me prove that the sale of these feathered bird's nests is illegal."

the cover news reporter noticed that as of 4 p.m. on september 29, there were still a large number of stores selling maoyan in pinduoduo, taobao, and jd.com; a large number of accounts in xiaohongshu and kuaishou posted relevant touting information and called on netizens to add wechat transactions. daily active live broadcast rooms on the douyin platform have been suspended one after another, and some live broadcast rooms have switched to selling white bird's nests with traceability codes.

on the evening of september 27, a douyin account named "ruili zizhan food co., ltd." became one of the few accounts that continued to sell bird's nests. the reporter left a message to question and was kicked out and blocked. after the reporter changed his account, he found that other netizens had raised the same question. the anchor said, "if you don't want to buy, don't buy it. don't keep asking."

on the evening of the 27th, douyin accounts were still selling maoyan (screenshot of douyin)

the reporter noticed that the pinduoduo platform has specifically set up wool grade options for wool products, including five options including light wool, medium wool, and heavy wool. on some e-commerce platforms, there are a large number of stores selling products clearly labeled indonesian, vietnamese, and thai.

xu dunming, a researcher at the xiamen customs technology center, said that currently my country only allows bird's nests from indonesia, malaysia, vietnam, and thailand to enter, but among the feathered bird's nests, only malaysian bird's nest is allowed to enter. "it is impossible for indonesian raw swallows, vietnamese raw swallows, and thai raw swallows to come in through formal channels. however, raw swallows are at risk of epidemics. my country prohibits the direct market circulation of all raw swallows, and the raw swallows sold online are suspected of smuggling."

on september 27, the reporter contacted douyin, kuaishou, taobao, pinduoduo, jd.com, and xiaohongshu for interviews. the other party verified the reporter’s identity multiple times, recorded the reporter’s id number, and said that a dedicated person would respond. on the morning of the 29th, the reporter contacted these platforms again and still received the same reply.

maoyan on pinduoduo (screenshot of pinduoduo)

on the afternoon of the 29th, the reporter received a call back from a taobao specialist, stating that the official customer service phone number dialed by the reporter only accepts consumer complaints, does not accept interviews, and cannot provide contact information for interviews.

subsequently, the reporter complained about the sampling order as a consumer and asked the store involved. the business license was listed as operating abnormal in 2017. why can it still operate in 2024 and sell excessive and suspected smuggled products? how is the taobao platform supervised? bear joint and several liability. after verification, taobao customer service replied that the store in question was opened in 2015. the initial business was not bird's nests, but later it was unknown when it switched to selling bird's nests. "she did not pay the store deposit, so we closed it down and her number should have been cancelled. we contacted her many times." we can't get through. we have made it clear that we are not responsible for the store's actions. we can apply for a 200 yuan shopping voucher for you. if you have other demands, we also have legal personnel who can intervene."

maoyan on taobao (taobao screenshot)

multiple market regulatory bureaus:

it cannot be solved by relying on one city or one municipal supervision bureau alone.

requires multi-platform collaboration

these sellers constantly change their names and bound business licenses, hiding their traces in the "three caves of a cunning rabbit", which hinders law enforcement tracking.

"guo xiang's treasure" was originally bound to the business license of guo xiang food store, putuo district, zhoushan city, but now it has been changed to nanhai kalimantan tonic store, foshan city. in the product links of "niaojie bird's nest nourishing store" and "xizhan bird's nest" in may, they were bound to xiaoniao food store in tianyuan district, zhuzhou city; at the end of august, "xizhan bird's nest" changed the business license corresponding to the product to changsha city maomao nourishing store in tianxin district, which has a business license with a douyin account of the same name, sells maomao bird's nests live.

the account "bird's nest factory wholesale zhanyantang" has been extended to open multiple "zhanyantang" accounts, and the business license is bound to weichihan department store in panlong district, kunming city, which is shipped by changsha. there are also multiple accounts with the name "linglongge bird's nest", which are bound to the business license of luzhizhan department store in tianxin district, changsha city. among them, in one account authentication information, the registered company name is weichihan department store in panlong district, and accounts with different series of names are related.

in addition to frequently changing the "vest", the shipping cities of these accounts are often outside the registered city. for example, the business license of "sister bird's nourishing shop" is in tianyuan district, zhuzhou city, the shipping address is qindu district, xi'an city, and the changed business license is in tianxin district, changsha city.

mao yan on jd.com (screenshot of jd.com)

reporters have received feedback from multiple regional market supervision bureaus in zhoushan city, shaoxing city, zhuzhou city, kunming city, changsha city, and zhoukou city. according to on-site investigations based on registration information, no one is operating on site.

the municipal supervision bureau of putuo district, zhoushan city stated that it had contacted mr. weng, the operator of "guo xiang's treasure", and the other party clearly stated that it was operating in foshan. "we have no means of enforcement. we can only go through the procedures to give it a license and list it as an abnormal business operation." list, but this also requires procedures.”

on the 29th, personnel from the tianyuan district market supervision bureau of zhuzhou city stated that the actual place of business of "niaojie nourishing store" is not in zhuzhou, and zhuzhou has no right to deal with it. after receiving feedback from reporters, they have reported to the beijing haidian district market supervision bureau where the douyin platform is located. send a letter and hand over the case status.

on the 29th, the reporter simultaneously fed back relevant information to the beijing haidian district market supervision bureau.

the market supervision bureau of shangshui county, zhoukou city told reporters that they investigated a certain subject involved and found that no one was actually operating at the place of registration. they were writing to the taobao platform and the market supervision bureau where the taobao company is located.

staff of market regulatory bureaus in many places said that they had written to these large online platforms requesting assistance, but received no response. “it may be that our level is relatively low, or they have received too many similar requests and cannot handle them.” the report revealed the "black bird's nest" chaos cannot be solved by a single market supervision bureau in one region and one region. it requires the coordination of multiple parties and platforms. "

xu dunming, a researcher at the xiamen customs technology research center, said that consumers can complain and report to local and national online information platforms about large-scale sales of suspected smuggled raw swallows on online platforms. if there are conclusive clues about smuggling, they can report to the customs department.

mao yan on kuaishou (screenshot of kuaishou)