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recently, a netizen posted a video saying that when he checked into a hotel while traveling in nanjing, "the hotel temporarily increased the price by 500 yuan on the grounds of price fluctuation." in the video, the netizen said that he booked the hotel online and the total room price was more than 3100 yuan. "after arriving at the hotel, i have to pay them a one-time payment of 3,600 yuan."

yangzi evening news/ziniu news reporter immediately interviewed the jinling zhuangyuanlou hotel involved, and contacted the nanjing qinhuai district market supervision and management department.

a hotel staff member said the incident happened on september 26. "this guest stayed for six nights, and the total room charge was 3,158 yuan. we also collected a deposit of 500 yuan, rounded off, and asked the guest to swipe his card to pre-authorize 3,600 yuan. the guest mistakenly thought it was an increase in room charges."

the staff member said that the hotel room rate will fluctuate with the market situation, but as long as the guest's price is the same when the reservation is successful, the price will be the same as the stay, and there will be no temporary price increase after arriving at the hotel. "later, after the market supervision department received his complaint, they rushed to the scene as soon as possible to inspect the hotel's operation. after understanding the situation, we promptly arranged for us to mediate, and the two parties quickly eliminated the misunderstanding."

the reporter noticed that on the night of the 27th, the complainant also released a video through the online platform, saying that the misunderstanding between the two parties had been eliminated and that he was satisfied with the hotel's handling.

xing run, director of the confucius temple scenic area branch of the nanjing qinhuai district market supervision bureau, said that after receiving the report that day, the city's supervision department quickly went to the hotel to investigate and contacted the complainant.after investigation, the hotel clearly marked the price and there was no problem of "temporary price increase".after their mediation, the two parties reached a settlement and the complainant expressed satisfaction. at the same time, tourists are also reminded that if they encounter similar consumer problems in nanjing, they can call 12315 to report at any time, and the market supervision department will deal with it as soon as possible.