jingtaotao, the online shopping platform that only refunds money for everyone, responded to rumors of running away with the money: it did not run away, but was taken away by the wool party with 180 million yuan
2024-09-22
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china national radio beijing, september 22 (china voice reporter guan xin) according to china voice of china, a well-known blogger recently posted on a social platform that jingtaotao, an online shopping platform software that claims to "only refund for all people", is suspected of running away with the money, with the amount involved being as high as 2 billion yuan, and the "only refund" model may be a "ponzi scheme". jingtaotao responded to the media that the company is operating normally and the rumors of "running away with the money" are untrue; the platform recently discovered that some users used platform activities to maliciously swipe orders to cash out, and the risk control department is currently investigating each order. what is the reason why some users cannot get a refund? what kind of e-commerce sales model is the so-called "only refund"?
on september 18, a blogger wrote that a large number of "wool-buying parties" flocked to jingtaotao to shop and then applied for a refund. the system showed that the money would be credited after 30 days, but the platform suddenly ran away in the past two days, claiming to have taken away 2 billion yuan. many netizens left messages saying that "wool-buying parties who only wanted a refund were fleeced by the platform." a jingtaotao user who was seeking rights protection told reporters that he applied for a refund after placing an order on the platform but failed, and the platform did not refund the money.
jingtaotao user: the money has not been refunded! they are just dragging their feet.
reporter: what did you buy on the platform?
user: mobile phones and the like.
reporter: how much?
users: hundreds of thousands.
the user admitted that rumors that the platform had run away would only make things worse. currently, jingtaotao is negotiating with them about a refund.
he said: "(the company's) legal department has been involved and is still in the discussion stage. it's not like we don't have to spend any costs, we also need members and so on, and we follow the rules of the platform. it's not called '薅羊毛', it's just that we are too greedy. we are already going through the legal process."
on the 21st, a reporter from china radio international called the customer service number of jingtaotao, and the customer service said: "if you need it, just buy it normally. all business is normal now."
however, the customer service did not respond to the reporter's question about whether members can only get a refund. the homepage of the jingtaotao app shows, "if the refund order has not been processed for more than 15 days, please contact the platform customer service for assistance." the relevant person in charge of jingtaotao also told the media that the claim of running away with the money is not true, and the company is operating normally. "some time ago, the company was 'fleeced' by a group of users with premeditated intentions, so we strengthened risk control management."
on the evening of the 21st, jingtaotao related personnel told china radio international that jingtaotao was fleeced by the wool party and lost about 180 million yuan. "we want to make it clear that jingtaotao has not run away! we have an unshirkable responsibility for the user's fund security and service quality. regarding the situation that some users reported that they could not refund, it was because jingtaotao was fleeced by the wool party and lost about 180 million yuan. after discovering this, we immediately issued a risk control warning and conducted an internal risk control investigation, so the refund of some users was delayed. we have arranged a special technical team to investigate and ensure that all applications that meet the refund conditions have been processed one after another. for any false rumors, we also reserve the right to pursue legal responsibility."
jingtaotao said that the "refund only" model is aimed at passing on benefits to consumers, allowing more people to experience the value of the platform, and is also part of brand promotion.
"we understand that users may have different views on this. as a business model, this model encountered some unforeseen problems during its implementation, especially some bad elements exploited loopholes in the rules to make improper profits. the initial promotion of e-commerce platforms is very expensive. we use 'refund only' as our way of attracting traffic and retaining user reputation. we will further optimize platform rules and strengthen risk control mechanisms."
public information shows that jingtaotao is a shopping software app created by shanghai jingduobao e-commerce co., ltd., which claims to be based on the innovative model of "all people only refund". the jingtaotao platform has two forms: "all people only refund" and "buy now". jingtaotao has opened a "refund only" mode for paid members. becoming a member can enjoy "refund only" for goods of different amounts. there are 9 levels of membership, and the activation fee increases from 188 yuan to a maximum of 28,888 yuan. the corresponding "refund only" amount is different for different levels of membership, ranging from 60,000 yuan to 1.45 million yuan in one quarter.
it is worth noting that if members want to enjoy the refund-only benefit, they need to purchase the product at a more expensive price. the purchase price of "all refunds only" is very different from the price of "buy now". regarding the "refund only" model launched by jingtaotao, some industry insiders believe that this model is not new, but more like a way to attract customers.
he said: "its model was originally designed to take advantage of those who make money, so it will definitely not last long. because it claims that everyone will get a refund, as long as you feel it is not suitable, you can get a refund. many people who want to get the money will go to it to place orders. after getting the money, many people think it is sweet, so they will place more and more orders, and the price will get higher and higher. after a certain point, it suddenly disappeared."
in the opinion of tang jiansheng, deputy secretary-general of the shanghai consumer protection committee, the so-called "refund only" seems to be beneficial to consumers, but actually violates the principle of fair trade.
tang jiansheng said that the basis of consumer rights protection is consumption, and the logic of consumption is to promote transactions. the key point to promote transactions is fairness. "refund only" seems to be beneficial to consumers on the surface, but it actually violates the most important principle of fairness. buyers have a sense of gain, and sellers also have a sense of gain. only such transactions can be sustainable. in recent years, some platforms have been promoting the so-called "refund only", which has actually caused great trouble to many merchants.
luo tianxuan, associate professor at the school of law of tongji university, analyzed that the "refund only" model has exceeded the scope of normal transactions.
luo tianxuan pointed out that, first of all, whether the buyer who simply wants a "refund only" is a consumer. the transaction price is far higher than the normal value of the goods. it is difficult to think that the buyer is going for the product. it is more like getting the goods for free through the "refund only" channel. whether the buyer in this case can be considered a "consumer" is worth discussing. secondly, the merchant's responsibility and rights protection. if there is indeed a problem with the product, the merchant should bear the responsibility; if it is not a product liability issue, the e-commerce platform is promoting "refund only", but it harms the interests of the merchant, and the merchant's rights should also be paid attention to. third, how to identify the "all-people only refund" membership agreement. in normal transactions, "refund only" does not require a membership threshold. the platform distinguishes the "refund only" amount by setting membership agreements with different recharge amounts. it is more like a single-purpose prepaid card transaction model, and the supervision method should also be different from traditional goods trading.
luo tianxuan also said that it is difficult to determine whether the refund-only model is illegal based on the superficial problems reported. she believes that we can focus on several points. first, is it vicious competition? second, does it damage the rights of consumers and merchants? if so, the civil code has corresponding provisions to protect them.
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