news

한어Русский языкEnglishFrançaisIndonesianSanskrit日本語DeutschPortuguêsΕλληνικάespañolItalianoSuomalainenLatina

recently, a mainland netizen claimed that he was insulted by a couple in the back row because he adjusted his seat on a hong kong cathay pacific flight, saying that it was "interfering with watching tv." in the afternoon of the 21st, cathay pacific responded by saying,the two passengers who were found to be causing nuisance to others in this incident will be denied travel on any cathay pacific group flights in the future.

video screenshots

the video shows that the woman adjusted the seat back when the plane was not taking off, landing, or distributing meals. two passengers in the back row asked her to move the seat back because it would affect their tv watching. when they refused, they kicked the woman's arms and seat and verbally attacked her.

the woman said she had asked the flight attendants to mediate several times, and the flight attendants asked her to move back to the backrest during the flight, and later apologized for this. at first, the flight attendants said they could not change the woman's seat because the economy class seats were full, but after the situation escalated, other passengers on the plane spoke up for the woman, and the flight attendants then arranged for her to change seats in the premium economy class.

cathay pacific said that after investigation, it was found that on flight cx253 on september 17, two passengers had an argument with the passenger in front of them over the seat back adjustment issue and engaged in verbal and behavioral harassment. according to the relevant "general terms and conditions for passengers and baggage", the two passengers who disturbed others in this incident will be refused to board any cathay pacific group flights in the future.

the crew comforted the affected customers and arranged for them to change seats in premium economy class when the economy class was full. after the affected passengers changed seats, the cabin service manager admonished the passengers for their inappropriate behavior and gave them two serious verbal warnings. according to the relevant "general terms and conditions for passengers and baggage", the two customers who disturbed others in this incident will be refused to board any future cathay pacific group flights.

in addition, cathay pacific also stated that it would never tolerate any disturbing behavior on board and would like to apologize again to the affected customers for the incident.

jimu news integrates cctv news, southern metropolis daily, and jiemian news