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emergency information in old communities is released in a timely manner, and residents can make suggestions and opinions to the community on their mobile phones... with the "xiaohemei" virtual all-round social worker, the daily life of residents in yuxin garden community, xisanqi street, haidian district has become much more convenient.

"xiao hebei, i found that the fire hydrant in the building is leaking. can you come and help check it?" recently, the "xiao hebei" virtual social worker received a wechat message from a resident in the northern area of ​​yuxin garden community. the staff immediately confirmed the specific location of the leak with the resident and contacted the property's professional maintenance personnel to go together. after the maintenance personnel inspected and repaired the site, the problem was quickly solved. "i heard from my neighbors that 'xiao hebei' is very reliable. today i see that it is really awesome!" the resident who discovered the leak said with a smile.

such things happen almost every day on the wechat accounts of three "virtual social workers". since march, in order to reduce petition conflicts, yuxin garden community has launched the "xiaohemei" virtual all-round social worker wechat account, corresponding to the north, middle and south areas of the community, and set up three "virtual social workers" "xiaohebei", "xiaohezhong" and "xiaohenan". every day, social workers are dedicated to watching the three wechat accounts, no matter big or small, residents can communicate, coordinate and solve with the community at the first time.

"xiao hemei" can not only act as an intermediary to help residents contact local units, but also be a "mediator" to promptly handle various petition conflicts and disputes. one day, "xiao hezhong" received a message from a resident saying that the neighbor's house was leaking seriously, causing his wooden floor to be swollen and unusable. but the neighbor was always not at home when he knocked on the door, so he hoped that "xiao hezhong" could contact the neighbor and ask him to repair the leak as soon as possible and compensate for his floor. "xiao hezhong" immediately contacted the resident whose house was leaking. after learning about the situation, the resident promised to repair the water pipe as soon as possible. after "xiao hezhong" patiently coordinated, the two parties reached an agreement on the amount of compensation.

so far, the three wechat accounts of "xiaohemei" have become friends with more than 5,000 residents, and have established communication channels with multiple units in the jurisdiction, and have established good daily interactive relationships with property management, property rights units, and merchants in the jurisdiction. in addition to resolving residents' demands and mediating disputes among residents one-on-one, "xiaohemei" will also release emergency information in the community in a timely manner. residents will be the first to know when there is a water outage, power outage, road repair, or elevator maintenance. in addition, the healthy living tips regularly released by "xiaohemei" also make residents feel the warmth of home.

source: beijing daily client

reporter: shi yue

process editor: u070