start sailing with one click! luma digital hotel management solution helps hotels solve various operational problems
2024-09-13
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start your journey with one click! luma digital hotel management solution helps hotels solve various operational problems
for a long time, the hotel industry has faced many pain points: the inability to perceive customer needs in real time, cumbersome and inefficient service processes, and lack of data support for management decisions. these problems not only affect customer experience, but also restrict the development of the hotel itself. in this context, luma intelligent technology innovation has launched a new digital hotel management solution, which realizes seamless connection and efficient flow of information through flexible configuration of multiple roles and multiple terminals, greatly improving the intelligent level of hotel management.
luma digital hotel: simplicity and authenticity, customer first
multiple roles and multiple terminals make collaborative work smoother
owner mobile app: tailor-made for hotel owners, no matter where they are, they can easily grasp the hotel operation overview through their mobile phones, including occupancy rate, revenue analysis, room status and other key data, to achieve remote monitoring and decision support.
employee pc and pad: provide customized operation interface for different job requirements. front desk staff can quickly check in and check out through pc; room service staff can use pad to receive tasks and update room status, realize mobile office and improve service response speed. this multi-terminal collaborative working mode ensures smooth and efficient hotel operation.
luma intelligent technology: multiple terminals and multiple roles, coordinating store management
one-click activation, easy to use
luma digital hotel management solution has completely overturned the traditional complex system deployment process. without tedious configuration and waiting, the hotel management system can be activated instantly with just one click. at the same time, the solution adopts an intuitive and simple interface design to simplify complex functions and operations, allowing users to quickly find the functions and information they need. this humanized design greatly reduces the learning cost. even employees who are new to the digital system can master the operating skills in a short time and get involved in actual work more quickly.
in order to further optimize the cooperation process between hotels and online travel platforms (ota), luma's digital solution has achieved full integration with mainstream ota interfaces. this means that hotels no longer need to manually enter ota order information, and all orders will be automatically synchronized to the system, greatly reducing the error rate and workload of manual operations. at the same time, the automated order processing process also speeds up order confirmation and room allocation, winning valuable response time for hotels and improving customer satisfaction and loyalty.
luma digital hotel management solution
24-hour online maintenance, worry-free operation
in the fast-paced hotel operation, any system interruption may bring immeasurable losses. therefore, luma intelligent technology has specially formed a professional and efficient customer service team to provide all-weather, uninterrupted online technical support and maintenance services. whether it is system troubleshooting, performance optimization or functional consultation, customer service experts will respond quickly and solve the problem as soon as possible. at the same time, an independent operation communication group is specially set up for each cooperative hotel. this is not only a bridge for information transmission, but also a fast channel for problem solving. the group is equipped with experienced operation managers who are not only proficient in product functions, but also understand the actual needs of hotel operations, and can provide one-on-one professional answers and guidance to the hotel.
it can be seen that through luma's digital hotel management solution, hotels can not only perceive customer needs in real time, optimize service processes, and improve management efficiency, but also seamlessly connect with otas to expand marketing. this unprecedented change not only allows customer experience to achieve a qualitative leap, but also injects a strong impetus into the development of the hotel industry.
