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on the afternoon of september 6, the topic #wps crashed# once again became a hot topic.

many netizens said that "the online document cannot be opened", "why did it crash again", "i was just about to start a meeting and the document cannot be opened", "i suspected the computer, but i never suspected that the system crashed."

image source: weibo user

in the latest comment section of @wps official weibo, a large number of netizens have reported that wps is unable to open online documents.

at present, some netizens have reported that the service has resumed normal use, but many netizens are still unable to use it.

in response, @wps customer service said: "we are very sorry for the bad experience you have experienced. we are currently confirming the cloud document issue you reported."

image source: @wps official weibo comment area

it is worth mentioning that it has only been half a month since the last time wps failed.

on august 21, wps became a hot topic due to service anomalies. some netizens encountered problems such as being unable to open online documents, invalid file links, and being unable to connect to the server when using wps.

in the comment section, users urged for a quick repair, with some netizens saying, "i have to report on work in the afternoon, and now all online documents cannot be opened," "please fix it quickly, i need the documents urgently," and "hurry up, hurry up, i need them urgently."

on the afternoon of the 21st, the official wps account responded: as compensation, all users can receive 15 days of membership for free from 0:00 to 24:00 on august 22nd.

image source: social media account of the party involved

it is reported that wps had service anomalies some time ago.

on the afternoon of june 28, many netizens reported that "wps crashed" and kingsoft document could not be opened. kingsoft office responded to the media at the time that the cause of the crash might be related to abnormal cloud services.

in addition, on the morning of july 8 this year, "wps crashed" also became a hot search on weibo, sparking heated discussions among netizens. subsequently, wps customer service apologized, saying, "we are sorry for the trouble caused by the abnormal service. we are quickly investigating and fixing the problems reported by everyone, and the service has returned to normal."

source: jiupai news comprehensive @wps official weibo, related comments, previous reports, etc.