ant insurance launches the intelligent insurance service open platform "ant bridge", which is now open to ant insurance's partner insurance companies
2024-09-05
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on september 5, at the 2024 inclusion·the bund conference, ant insurance launched the intelligent insurance service open platform "ant insurance ant bridge" (hereinafter referred to as "ant bridge"). the platform uses big models, financial intelligence and other technologies, combined with the professional services of insurance companies, to take the lead in realizing the new service paradigm of "ai+artificial" in the insurance industry, solving personalized problems in the process of user insurance in real time, helping insurance companies to achieve all-weather intelligent operation, and greatly improving service experience and operational efficiency.
it is understood that ant bridge is now fully open to the insurance companies cooperating with the ant insurance platform. previously, four insurance companies including china insurance, china taiping, ping an insurance and zhongan insurance have taken the lead in piloting and introduced 200 product experts from insurance companies. pilot data shows that ant bridge has significantly expanded the service radius of insurance company product experts, which is 3-5 times higher than the industry average.
how does antbridge react to insurance companies? according to ant insurance, after insurance companies access the antbridge platform, they can work together with ant insurance to provide 24/7 "ai+manual" services, taking on and solving users' service needs in all scenarios, including product explanations, underwriting assessments, and claims assistance.
for example, when users have questions about the terms and conditions of insurance products, or are unsure whether their health conditions are insurable, the "ant bridge" platform can identify the user's stuck points and dispatch smart insurance assistants to proactively intervene and resolve the user's confusion in real time. when users have more personalized, professional and complex questions, "ant bridge" will dispatch real-person product experts from insurance companies to provide consulting and answering services.
chen guanhua, general manager of ant insurance, said that the "ant bridge" platform, built on the basis of big models and financial intelligent technology, can solve users' insurance service questions in a hierarchical manner, allowing users who want to take out insurance to enjoy professional services close to "one-to-one" and buy the right insurance products clearly.
according to him, "ant bridge" has three types of capabilities. the first is intelligent clues. now, more than 10 million real-time user clues are captured by "ant bridge" per month. the second is intelligent scheduling capability, which can capture in real time what problems users are encountering. the third is "intelligent cockpit". it is expected that through "ant bridge", the original best-performing agents, who may account for only 1%, can achieve 95 points. it may not be possible for everyone to achieve 95 points, but it is hoped that through scale, it can be raised to more than 85 points.
hu zhiting, reporter of the paper
(this article is from the paper. for more original information, please download the "the paper" app)
