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on september 3, a netizen posted a video on social media saying that he encountered a "ghost scale" while shopping at a snack chain store in shenzhen. the same product showed different weights on two scales in the store, and the price difference was obvious.

the above video shows that when the netizen bought loose snacks in the store, the price was 2.93 yuan at the first checkout counter in the store, but the price became 1.5 yuan when weighed at another checkout counter.

red star news reporters noticed that the store where the netizen shopped was a chain store called "snacks are busy" located in longgang district, shenzhen. the company's official website shows that "snacks are busy" was established in 2017 and is a snack chain brand focusing on offline stores. the number of its stores has exceeded 6,000.

in response to the situation reported by netizens, red star news called the official account of "busy snacks" on the 4th. a staff member said that the company is highly concerned about the problems reported by the above netizens. after investigation and verification, the netizen's experience was due to the store staff's failure to perform standardized operations when weighing and settling accounts for customers, and did not reset the electronic scale to zero, which led to weight errors during weighing. it was not a subjective intentional act.

the staff member also said, "after the customer raised questions that day, the store clerk re-settled the bill for the customer on the spot." at the same time, the company's after-sales department has contacted the customer and apologized, and will provide corresponding compensation later.

red star news tried to contact the netizen but received no response. as of press time, the relevant video had been deleted. at the same time, the reporter also consulted the shenzhen municipal market supervision administration longgang supervision office about the problem raised by the netizen. a staff member said, "we have not received any relevant complaints so far. if we receive relevant clues, we will investigate."

red star news reporters noticed that on multiple platforms such as xiaohongshu and douyin, many netizens recently said that they encountered "ghost scales" in "busy snacks" stores. one consumer said that when checking out, he found that the weight was abnormal and asked the staff to weigh it again. the total price of the goods was about 100 yuan, and the price of the two checkouts differed by more than 7 yuan.

▲many netizens posted that they encountered "ghost scales" in "busy snacks" stores

regarding the "ghost scale" phenomenon reported by many netizens, the aforementioned staff of "busy snacks" said: "the company will deal with the cashier errors that occurred in this store, strengthen the training of store staff, and establish a corresponding supervision mechanism for cashier issues in the future, and continuously optimize it to satisfy customers."

red star news reporter yang yuqi and intern wang shixian