many online stores claimed that they were owed a deposit for store withdrawal by the shopping platform. a solution was reached after the paper intervened
2024-09-04
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"they have been in arrears with my store deposit for many years, and the only response i got was to wait patiently." recently, a number of online store owners reported to the pengpai quality complaint platform (http://tousu.thepaper.cn) and the consumer protection complaint platform that the store withdrawal deposit they paid when they joined suning.com has been in arrears when they closed the store.
regarding this dispute, suning.com responded to the paper on september 2, saying that it has reached an agreement with the merchants involved and expects to arrange payment before the end of september.
mr. liu from xi'an joined suning.com's online shopping platform in 2021. according to suning.com's entry terms, he paid a deposit of 30,000 yuan at the time. in march 2022, he applied for withdrawal from the store. after a period of waiting, in november 2022, the platform showed that the withdrawal review had passed and entered the process of refunding the deposit. but up to now, the deposit has not been refunded.
mr. liu's withdrawal process
mr. chen from guangxi also had a similar experience. mr. chen said that he paid a deposit of 10,000 yuan when he moved in in 2020. he applied for withdrawal on september 1, 2021, and on january 14, 2022, the platform showed that all processes had been completed and the fees would be refunded within 30 working days. but there has been no news so far.
mr. chen's withdrawal process
mr. xu from jiangsu also paid a deposit of 10,000 yuan when he moved in. he applied for withdrawal on march 11, 2022. his application was approved in april 2022, but the deposit has not been refunded so far.
mr. xu's withdrawal process
the paper noted that according to the "suning.com deposit management regulations", after the merchant and suning.com terminate the agreement, if upon inspection no unresolved business disputes, government investigations or other matters were found during the cooperation period, and the merchant does not have any cooperation disputes with suning.com (or suning.com's affiliated companies), then after suning.com completes the inspection (specific details are subject to suning.com's notification), it will enter a three-month observation period (for merchants operating electrical appliances, the observation period is six months). if no new unresolved disputes or investigations involving the merchant are found during the observation period, suning.com will refund the deposit without interest upon the merchant's application within ten (10) working days after the expiration of the observation period.
suning.com security deposit management regulations
the paper contacted suning.com regarding the above dispute. on the afternoon of september 2, suning.com responded to the paper, saying that it had reached an agreement with the merchants involved and expected to arrange payment before the end of september.
the paper reporter wu qi and intern yang yutong
(this article is from the paper. for more original information, please download the "the paper" app)
