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Dahe Daily·Henan Video Reporter Liu Yongheng

Recently, a labor service company in Shandong won the bid for the "12345" platform service outsourcing project of Liaocheng City's 12345 Citizen Hotline Reception Center, which sparked heated discussions among netizens.

The Liaocheng Public Resources Trading Center shows that the winning bidder is Shandong Moyi Labor Service Co., Ltd., with a bid amount of 16,665,264.00 yuan. The previous bidding announcement of the project showed that the project was a government procurement project, specifically for small and medium-sized enterprises, with a budget of 16.73 million yuan and a contract performance period of 1 year.

Public data shows that as early as July 2020, Liaocheng City began to bid for the "12345" platform service of the 12345 Citizen Hotline Acceptance Center, with a budget of 9.6 million yuan and a contract performance period of one year. The procurement content is to provide and manage operators to accept citizens' demands, consultations, suggestions, etc. Acceptance channels include but are not limited to 12345 telephone, WeChat, Weibo, mobile APP, mobile text messages, online acceptance platform, and provincial government service hotline transfer. Specific work includes answering, receiving, transferring, urging, returning visits, quality inspection, statistical analysis, suggestion collection and other temporary work for citizens' demands, consultations and suggestions.

Thereafter, after the end of each contract every year, Liaocheng City will open external bidding for this project: in 2021, the budget is 14 million yuan, and the winning bid amount is 13,959,663 yuan; in 2022, the budget is 16.73 million yuan, and the winning bid amount is 16,693,615,850 yuan; in 2023, the budget is 15.89 million yuan, and the winning bid amount is 15,869,550.00 yuan.