Caocao Travel joins hands with Shantou City: Successful exploration and practice of patrol network integration model
2024-08-20
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The digital transformation of the taxi industry is not only a technological innovation, but also a profound change in the service model. In recent years, Shantou Transportation Group has worked with Cao Cao Travel to successfully launch a "cruise + online booking" integrated development model. The implementation of this innovative model has not only injected new vitality into the industry, but also provided a practical benchmark for other cities to follow.
The core of the "cruising + online booking" model is to integrate traditional cruising taxi resources and modern online taxi-hailing technology to create a new operating model. In the pilot project in Shantou City, traditional taxis were incorporated into the Cao Cao travel platform for unified management. By using advanced dispatching technology and intelligent operation platforms, each taxi is regarded as a node for dynamic dispatching, achieving the optimal allocation of urban taxi resources. This innovation not only improves the utilization rate of vehicles, but also effectively reduces the empty driving rate and improves the overall service level.
The successful case of Shantou City shows that Caocao Travel's patrol-network integration model has shown significant advantages in terms of operational efficiency and service quality. After joining the Caocao platform, drivers not only have an increased income, but also have a significantly reduced workload and psychological pressure. This is because the platform provides smarter work arrangements and more flexible working hours. In addition, drivers enjoy professional training and technical support from Caocao Travel, which improves their service capabilities and safety awareness, and greatly improves the overall experience and satisfaction of passengers.
What is even more remarkable is that through the pilot practice in Shantou City, Caocao Travel has also established a good social image in the taxi industry. Data shows that after the implementation of the new integration model, the driver turnover rate has remained at a low level of 5%, while the public satisfaction has reached a high level of 93.8%. This is not only a recognition of Caocao Travel's technical capabilities, but also a high praise for its service quality and innovation capabilities.
The successful practice of Shantou City shows that the "cruise + online booking" model does not rely solely on the accumulation of technology, but requires all-round institutional innovation and support from all sectors of society. In this process, Cao Cao Travel has always adhered to the people-oriented service concept and actively cooperated with the government and the community to ensure that the new model is implemented smoothly and effectively. This experience also provides an important reference for other cities. How to better promote the improvement of service quality and the sustainable development of the industry while achieving technological breakthroughs has become a key point that the industry needs to think about in the future.
