news

JD.com further upgrades its "free door-to-door return and exchange" freight insurance service, which is expected to be fully launched by the end of August

2024-08-14

한어Русский языкEnglishFrançaisIndonesianSanskrit日本語DeutschPortuguêsΕλληνικάespañolItalianoSuomalainenLatina

IT Home reported on August 13 that in order to improve consumers' shopping experience and provide merchants with more convenient and efficient after-sales service order management tools, JD.com launched the "free door-to-door return and exchange" service in April this year.

IT Home Note: The "free door-to-door return and exchange" service means that after the merchant signs a contract and purchases "freight insurance (upgraded version)" to activate the "free door-to-door return and exchange" service, for products that display the "free door-to-door return and exchange" logo at the front desk, when consumers initiate a return or exchange request, the insurance company will provide insurance services for the one-way freight incurred by the return or exchange.

When the freight insurance is met (including seller freight insurance and buyer freight insurance), the deliveryman will not charge the customer for freight when picking up the package, nor will he charge the merchant for freight after picking up the package. Instead, the insurance company will pay the compensation directly to Jingpei, and the details page will indicate that the freight amount is 0.


Now, JD.com has announced that it will further upgrade its “free door-to-door return and exchange” freight insurance service, which is expected to be fully launched at the end of August. In addition, the “reverse insurance service” for higher-value goods will also be launched at the end of August.

According to the introduction,The "free door-to-door return and exchange" freight insurance service is now open to merchants who have purchased "freight insurance" for trial use, and provide free "reverse insurance service" for goods with actual payment amount below 3,000 yuan.

After the merchant opens the "free door-to-door return and exchange" service, the "free door-to-door return and exchange" logo will be marked on the PC/App side and other business detail pages to increase product recognition, which will help improve the merchant's reputation and potential conversion rate. In addition, the "free door-to-door return and exchange" service has been added to the search ranking factor.Enabling the "free door-to-door return and exchange" service can improve search ranking results


JD.com said that the launch of the "free door-to-door return and exchange" service can effectively resolve disputes between buyers and sellers over shipping costs during the return process, reduce merchants' after-sales costs, and improve consumers' after-sales experience.

JD.com emphasizes: Except for merchants operating non-physical categories or special categories of goods such as air tickets/hotels/recharge payments/services and natural person stores, other SOP merchants and FBP merchants that have opened independent after-sales should open the "free door-to-door return and exchange" service.

References: