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it home reported on september 25 that on september 21, some netizens reported on social media platforms that the g32 train from hangzhou east to beijing south had to be temporarily replaced due to a vehicle failure. the replacement harmony train had only 16 carriages, which caused the passengers in the 17th carriage of the original train to go from "first-class seats" to "no seats".

regarding the situation reported online that "the g32 train temporarily replaced the body, and some passengers were left without seats", the "hangzhou railway station" weibo released a statement today. it home attached the full text as follows:

on september 21, the g32 train had an equipment failure before departing from hangzhou east station. the railway department immediately activated the emergency plan and organized passengers to transfer to the hot standby emu train. according to the actual situation that the hot standby emu had less capacity than the original train body, it actively took measures such as coordinating some short-distance passengers to change their tickets, replacing the body at nanjing south station to increase the passenger capacity, and refunding the price difference for passengers who originally purchased first-class and business-class seats, and did its best to provide service explanations. the railway department deeply apologizes for the inconvenience caused to the passengers.

according to the paper, on september 23, staff at the 12306 shanghai railway customer service center responded that the above result was caused by an equipment failure on the train. due to insufficient conditions, they had to replace the train with 16 carriages for emergency response. "the matter is being handled by relevant staff, and we are apologizing to the relevant passengers one after another."