customers’ business is my most important business——liu shuang, the service star of zhejiang unicom
2024-09-25
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with the progress of the times and the development of science and technology, the proportion of elderly people using smartphones has increased year by year. effectively solving the difficulties faced by the elderly in using smartphones is what sales staff have been doing.
this is a normal day at the china unicom business hall on dian da road in huangyan. in the scorching heat of midsummer, the business hall welcomed an extremely anxious user early in the morning. it was a retired woman named wang, who came to the business hall to complain that her mobile phone could not make or receive calls. "my phone is not working. i can't make calls in or out." aunt wang, who rarely uses a smartphone, took her phone to the business hall to find out the reason. liu shuang, who has worked there for more than ten years, happened to receive aunt wang.
"auntie, please sit down and have a glass of water. let us help you find out what the problem is."
"okay, can you help me check? my phone is not working and i can't make calls. i'm so anxious. it's been 2 days."
liu shuang greeted aunt wang with a smile and took aunt wang's phone with both hands. he found that aunt wang accidentally pressed the airplane mode on her phone, which made it impossible to answer or make calls normally. after liu shuang helped aunt wang turn off the airplane mode, aunt wang's phone was finally able to make calls normally, and she smiled with satisfaction. after helping aunt wang solve the problem with her phone, liu shuang continued to teach aunt wang some simple smartphone operations, such as how to use the shortcut functions and what the icons represent. aunt wang didn't quite understand some functions, so liu shuang patiently explained them over and over again. for some operations with more steps, liu shuang took out a pen and paper and wrote down the step-by-step operation process on paper, teaching aunt wang some tips on using smartphones on the spot.
after communicating for nearly half an hour, aunt wang finally learned some basic operations of smartphones. when leaving, aunt wang held liu shuang's hands and thanked him repeatedly: "you patiently answered all my questions and solved my problems. the service is very thoughtful." liu shuang kept smiling when bidding farewell to aunt wang and explained: "smartphones are relatively complicated to operate and have many functions. if you have any questions or are unclear later, you can always contact me."
liu shuang is an excellent salesperson at the china unicom business hall on huangyan dian da road. the average number of customers received by the huangyan dian da road business hall is 60, of which 50% are elderly users. "it is no small matter to come to us to do business. if i can help them handle it well, it may save them a lot of unnecessary troubles, which makes me feel that my work is still very valuable." this is what liu shuang really thinks. (xianning news network)
