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on september 22, china eastern airlines' official website announced that starting from september 22, 2024, china eastern airlines will merge with air china 123. due to the change of the actual carrier, in order to protect the legitimate rights and interests of passengers who have purchased air china 123 flights, china eastern airlines has formulated relevant ticket refund and change regulations. tickets that meet the applicable scope of the regulations can be refunded involuntarily at the original ticket purchase channel for unused segments within the validity period of the ticket, and no refund fee will be charged.

the details are as follows:

1. scope of application

(i) applicable ticketing date: before september 21, 2024 (inclusive).

(ii) applicable flight conditions: the ticket contains at least one unused segment that is actually operated by the original 1, 2 or 3 airways and the date of operation is after september 22, 2024 (inclusive). the actual carrier and date of other unused segments on the same ticket are not limited.

2. change and refund policy

if you meet the above applicable scope and apply for ticket change or refund after september 22, 2024 (based on the time of cancellation of ticket booking), and you are within the validity period of the ticket, you can go through the refund and change procedures according to the following rules:

1. changes

if you change your flight to a flight within 3 days before or after the original flight, you can change it once for free. if you change again or change your flight beyond 3 days before or after the original flight, you must follow the ticket usage conditions.