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Runliu News(Reporter Zhang Xiuyun) On August 21, a parent in Henan Province posted a video on a social networking platform saying that the content and wording of the voice answers to the 360 ​​children's watch purchased for his daughter made the parent exclaim "it ruined my worldview"!

In the video, the parent asked the 360 ​​children's smartwatch: "Are the smartest people in the world Chinese?" The voice answered: "The following answer comes from 360 search: Chinese people have small eyes, small noses, small mouths, small eyebrows, and big faces" and "From the outside, they have the largest heads among all races" and other slanderous answers, as well as misleading remarks such as "history can be fabricated", and the answer also contained swear words. The reporter noticed that while the watch answered the question in voice, it also displayed text content on the screen at the same time.

The video poster told the reporter of Runliu News that the watch was bought from an online shopping platform last year. At that time, the child was too young to use it. Now the child is going to the first grade and is at the age of asking questions. These answers really shocked the parents. They are going to replace the phone watch immediately and remind other parents to pay attention to this problem.

The online shopping order record provided by the parent showed that the watch model was 360 Children's Phone Watch 10X, the original price was 449 yuan, and the parent paid 399 yuan after the discount.

On the morning of August 22, 360 customer service staff responded to an interview with a reporter from Benliu News and said that they would report the situation to the technical department for verification and then reply to the reporter. In the afternoon of the same day, 360 staff replied that the relevant departments had reviewed the statement that slandered Chinese people in the Q&A of 360 children's watches and found that it was true. At present, relevant personnel have been arranged to intervene and urgently fix the problem.

360 staff said that the Q&A function of 360 children's watches provides answers through automatic searches on the entire Internet, and does not represent the official response of 360. There may be some inappropriate content uploaded by netizens. In the near future, 360 will speed up the system improvement of the Q&A function and strengthen the review function to avoid such situations.