Crash on trending search twice in half a year? Netizen: I suspected it but not NetEase Cloud Music... It has been restored now
2024-08-19
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Netizen: I thought I owed money and paid my phone bill quickly.
This afternoon, many netizens reported that NetEase Cloud Music "crashed", and the related topic ranked first in hot searches.
On the afternoon of August 19, many netizens said that when they opened NetEase Cloud Music, it showed "Server Error" and they could not play songs. The computer version of NetEase Cloud Music showed "502 Bad Gateway" and the App was also unusable.
In this regard, many netizens said that they doubted everything except NetEase Cloud Music. Netizens said, "I reconnected to the network, reconnected to Bluetooth, restarted the phone, and doubted the phone number, but I didn't question NetEase Cloud Music itself." "I thought it was due to arrears and I quickly paid the phone bill." "It turned out to be a crash, and I thought it was my network that was bad." "I thought it was my phone that was stuck, so I uninstalled and downloaded it again."
At 17:28 on the afternoon of August 19, NetEase Cloud Music resumed normal use. In addition, NetEase Cloud Music also announced a compensation plan: from 0:00 to 24:00 on August 20, users who searched for "Listen to Music" on Cloud Music could receive 7-day membership benefits.
Regarding the system error of NetEase, some media quoted that there was a rumor circulating in the WeChat group that this error was a fatal error in NetEase Cloud and that the developer deleted the database and ran away.
In response to rumors that "the developer of NetEase Cloud Music deleted the database and ran away", NetEase Cloud Music responded to China News Service on the afternoon of the 19th, saying, "We did not delete the database, we did not run away, and we are speeding up the repair." NetEase Cloud Music's official Weibo account issued an apology on the afternoon of the 19th, saying that due to infrastructure failure, all NetEase Cloud Music terminals could not be used normally, and they are currently speeding up the repair. We are very sorry.
In addition, regarding rumors such as "layoffs led to the collapse" and "the computer room was relocated and there are always many problems in the new computer room", a person related to NetEase Cloud Music responded to the Securities Times reporter that the above are all false news.
It is reported that this is the second time in less than half a year that a system failure has caused heated discussions on NetEase Cloud Music. In March this year, the login status of NetEase Cloud Music failed and needed to be logged in again. The related topic once became a hot search. At that time, NetEase Cloud customer service said that the login situation was a system abnormality and had been repaired in time.
As of now, this accident has not affected the company's stock price. As of the close, the company's stock price rose 2.89% today.
According to the financial report released earlier by NetEase Cloud Music, NetEase Cloud Music's revenue in 2023 was 7.867 billion yuan, a decrease of 12.5% from 8.99 billion yuan in the same period last year; gross profit was 2.1 billion yuan, an increase of 62.6% from 1.293 billion yuan in the same period last year.
It is reported that despite the slowdown in the entire industry, the number of monthly active users of NetEase Cloud Music's online music services in 2023 will still steadily grow to 206 million, a year-on-year increase of 8.7%.
A senior technician explained the logic of the Internet application crash to a Beijing Business Daily reporter, "The current IT system is divided into three layers: upper-layer application software, middle-layer cloud platform, and lower-layer IT hardware. Problems with the underlying hardware can be solved through redundancy and rapid replacement. If there is a problem with the cloud platform, it will not affect one app, but multiple apps.
Editor: Lin Qin Beijing Business Daily, Securities Times, Bailu News, Cailianshe, China News Service, etc.
Image丨Screenshots from Weibo, Yitu.com, and NetEase Cloud Music
