Meituan responded to the "conflict between security guards and riders": We will effectively safeguard the legitimate rights and interests of riders and have not banned any riders
2024-08-17
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On the afternoon of August 12, a security guard at Xixi Century Center in Hangzhou, Zhejiang, clashed with a food delivery rider, which attracted attention.
In the early morning of August 13, the Xihu District Branch of the Hangzhou Public Security Bureau reported the details of the incident: At noon on August 12, 2024, a male food delivery rider Wang from a food delivery platform stepped on the railing while delivering food in the Xixi Century Center Park in Xihu District and was stopped by the park security guard. The delivery rider knelt down for fear of affecting the delivery of other orders, which led to a gathering of people at the scene. After receiving the alarm, the local police station immediately dispatched police to the scene to deal with it, and conducted an investigation into the personnel involved in accordance with the law. The subsequent investigation will be handled in accordance with the law.
The police call on everyone to remain calm, understand and tolerate each other. At the same time, they also hope that the majority of netizens will not spread rumors, believe in rumors, or spread rumors, and jointly build a clear cyberspace.
On August 13, Meituan responded to a reporter from The Paper that it will handle any unfair treatment that riders may encounter to the end, and will cooperate with relevant departments in investigations based on the riders' demands to effectively safeguard the riders' legitimate rights and interests.
After the conflict, rumors spread on social media that "the delivery riders at the scene were collectively banned." In response, Meituan said that throughout the incident, the company did not take any negative measures against any riders, such as banning their accounts or restricting their orders. The company has taken legal measures against the accounts that created and spread the rumors and the people behind them.
Meituan revealed that after the conflict occurred, Meituan immediately dispatched a specialist to the scene to assist the rider in handling the conflict, and paid the property management for the fence repair costs. Currently, the rider has returned safely. Regarding the unfair treatment that the rider may have encountered in this conflict, Meituan will provide various corresponding assistance according to the rider's demands.
Regarding the problem of the "last mile" of food delivery into residential communities, a Meituan official told The Paper that three major measures will be taken to further protect the rights and interests of riders, including improving the rider rights protection team and providing necessary safety guarantees and legal support through a dedicated line for riders; proactively communicating with local communities and property companies to explore win-win situations and build more rider-friendly communities; and coordinating with all sectors of society to optimize the safety of rider delivery and the response to unexpected events, safeguarding the legitimate rights and interests of riders while providing users with certain and timely food delivery services.
The Paper reporter Fan Jialai
(This article is from The Paper. For more original information, please download the "The Paper" APP)
